Elmer Padilla

[Elmer Padilla @Elmer_4x]

@Its_moniquee006 It's exhausting to keep following up every time there's an outage. Customers shouldn't have to chase after the service they're already paying for. 😒

[Elmer Padilla @Elmer_4x]

Marites ngani🤣🤣

[Elmer Padilla @Elmer_4x]

Sharing this for awareness. 📢 Customer support should solve problems, not add more stress sa subscribers. 🤦‍♂️

[ace @haechceah_lvr]

@ConvergeSupport wow been on queue for 30mins now pero wala pa din nasagot? what kind of customer service yan? pakatagal at pakabagal!! ni hindi niyo man lang ayusin yan eh dati pa yan na problema sa inyo.

[Elmer Padilla @Elmer_4x]

@MaryJoyAquqxt @InquirerBiz True. Words are easy, pero stable connection ang tunay na ebidensya. 😅

[Elmer Padilla @Elmer_4x]

Yah👌🙃

[Elmer Padilla @Elmer_4x]

@justsayingkelly @ConvergeSupport @ConvergeSupport , kung mabilis ang billing, sana ganun din kabilis ang pag-aayos ng connection. Fair lang naman yun. 🙃

[Elmer Padilla @Elmer_4x]

🤣🤣

[Elmer Padilla @Elmer_4x]

@haydzkng @iamMVP @PLDT_Cares @pldt Grabe naman PLDT. Bayad on time ang customer pero yung serbisyo parang laging delayed. Every few months may issue tapos weeks bago maayos? Mapapagod ka talaga mag-follow up nang paulit-ulit nyan. 🤦‍♂️

[Elmer Padilla @Elmer_4x]

Student: “Ma’am may nanay po naghahanap sa inyo…”

Yung nanay 😂🤣

[Elmer Padilla @Elmer_4x]

Share ko lang. 💔 Hindi lang internet ang nawawala, pati oras at pasensya ng customers.

[Aubrey Jean The Fujoshi @ajthefujoshi]

@ConvergeSupport wala ba talaga kayong maibibigay na sagot araw-araw na outage na binibigay niyo? Mula pa Mayo ganyan na kayo, Hunyo na, pasikan na tapos ganyan pa rin.

[Elmer Padilla @Elmer_4x]

😅🤣

[Elmer Padilla @Elmer_4x]

@_ellieanna05 Totoo. Parang hindi lang internet ang nawawala, pati records ng reports nila. Nakakapagod mag-follow up nang paulit-ulit tapos wala namang malinaw na aksyon. 😮‍💨💔

[Elmer Padilla @Elmer_4x]

@enrkio @pldt @PLDT_Cares Ang hirap niyan lalo na kung may work, online class, o livestream. Bayad naman monthly pero parang lottery kung stable ang connection. 😑

[Elmer Padilla @Elmer_4x]

@CassNanonKrist Ako nga minsan napapagamit ng mobile data as backup. Kasi hindi mo alam kailan magiging okay ulit yung speed, medyo hassle honestly 🤦

[Elmer Padilla @Elmer_4x]

@_ellieanna05 True 😕 5 days na walang internet tapos walang clear timeline? Parang sobrang hassle naman niyan for a paying customer. Dapat mas proactive sila sa updates.

[Elmer Padilla @Elmer_4x]

Sharing this because this kind of service is not okay 😕 Imagine paying on time pero pag may issue sobrang tagal ng action.🙃

[Aryanna 🎀 @5soscious]

@PLDT_Cares, LOS since May 17 and internet is still down. We’ve called more than 10 times already and were told our case was marked high priority/urgent.

Were told a technician would visit yesterday, no one came.

This is affecting work. Can someone help escalate? #00008865166

[Elmer Padilla @Elmer_4x]

@AbanteNews @IdolRaffyTulfo