Emma Barnett

[Emma Barnett @Em_Barnett]

@HastingsDirect Why are you asking me for this detail again? I sent it to you a couple of hours ago and you have been responding to me.

[Emma Barnett @Em_Barnett]

Appalled @HastingsDirect automatically renewed car insurance policy without me knowingly opting in. I’d already taken out much cheaper, policy when I discovered it had been renewed. Subsequently cancelled policy: charged £20 admin for “free” cancellation 10 hrs after renewal.

[Emma Barnett @Em_Barnett]

@HastingsDirect @lucebarnett You claim this was because details were loaded on to database. Surely this is the central database and so you would have seen I already have a policy with a different provider.

[Emma Barnett @Em_Barnett]

@HastingsDirect @lucebarnett I didn’t specifically opt in to auto renewing Policy. Should be clear in all communication that policy automatically renews unless I take action. Why is this not made clear? Makes me question whether your intention is to trick customers into auto-renewing without express consent

[Emma Barnett @Em_Barnett]

@HastingsDirect @lucebarnett I am complaining that I DID NOT OPT IN to auto-renew my policy. The quote you provided was over £100 more than policy I have taken with different provider. As soon as I discovered you had auto-renewed my policy, I cancelled it (within 12 hours) and you charged me £20 admin fee

[Emma Barnett @Em_Barnett]

@HastingsDirect @lucebarnett Just sent you a DM

[lucy barnett @lucebarnett]

sales assistant incredibly rude @ZARA_Care Would not try refunding to card despite me assuring her it was card I paid with. Left shop after being accused of committing fraud, logged in to account connected with credit card I’d brought in and found the transaction. NOT FRAUD 2/2

[lucy barnett @lucebarnett]

spent 30 mins queuing to return in Soton @ZARA_Care. Had receipt, credit card I paid with & within return period. Staff wouldn’t refund to card as not card I paid with despite assuring her it was. Eventually refunded to Apple Watch with manager override - then accused of FRAUD.

[Emma Barnett @Em_Barnett]

@irve46 Add #EstéeLauderUK to that list - they really do not care that delivery has gone missing

[Polly Barnett @PollyMBarnett]

Fact that @justmylook states that ‘customer service not provided via Twitter’ speaks volumes. You should always provide customer service to your customers. What a ridiculous statement!

[Polly Barnett @PollyMBarnett]

Please think twice before shopping at @justmylookcom. Really appalling customer service. No empathy. They don’t deserve to thrive during these times. Should have gone to @lookfantastic or @cultbeauty. Will never shop their again. Hope you don’t either

[Polly Barnett @PollyMBarnett]

Really disappointed with @justmylookcom who won’t take a return of a completely UNOPENED styling device, still sealed in original packaging despite legitimate extenuating circumstances in #covidtimes.

[Emma Barnett @Em_Barnett]

@AmazonHelp That I must send the product back for a refund. This is hugely inconvenient especially during the current pandemic. I just want the correct plug!!!!

[Emma Barnett @Em_Barnett]

@AmazonHelp illegal product sold without UK plug. Terrible customer service

[Emma Barnett @Em_Barnett]

@AmazonHelp I’ve spent nearly 2 hours using your chat function and got nowhere! Appalling customer service and illegal practices

[Emma Barnett @Em_Barnett]

@AmazonHelp The order was fulfilled by Amazon and so you have broken the law by selling it without the correct plug

[Emma Barnett @Em_Barnett]

@AmazonHelp It was sold by Roborock official store and fulfilled by Amazon

[Emma Barnett @Em_Barnett]

@AmazonUK spent nearly 2 hours with customer service over a product sold without a UK plug #illegal

[Polly Barnett @PollyMBarnett]

Some kitchen fitting advice from https://t.co/d93l0GBl2p ‘End panels and trims are colour-coordinated to MATCH [the] choice of door and drawer fronts. They cover the exposed end of a run of units and CONCEAL the STANDARD CARCASS COLOUR’ oops @DavidWilsonHome didn’t get the memo

[Emma Barnett @Em_Barnett]

@bt_uk Disgusted with the 30% price increase for TV for a contract only renewed in April