Polly Barnett

[Polly Barnett @PollyMBarnett]

I do hope the news is true and that @marksandspencer is coming back to Andover 🥳🥳🥳

[Polly Barnett @PollyMBarnett]

@marksandspencer Hi, I have done this previously and nothing happened, but I will do again.

[Polly Barnett @PollyMBarnett]

This means @marksandspencer I’ll need a new sparks card will need to register with a different email address as it won’t let me use my already existing one. This is so frustrating and you have been really unhelpful

[Polly Barnett @PollyMBarnett]

Please help @marksandspencer. I have messaged you multiple times on this now. After the cyber attack I was unable to reset my password. This had meant I have received no benefits for 6mths. I have now managed to reset it, but it’s lost all trace of me and prompt me to re-join

[Polly Barnett @PollyMBarnett]

Hi @marksandspencer I haven’t been able to reset my Sparks password since the cyber attack. Despite several attempts, I never get the email to reset my account. It’s very annoying as it has meant missing the 20 percent discount this weekend. Please help.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail Also the previous excellent customer service we could rely on from #johnlewis is deeply missed.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail But what’s the quality? How will you deal with returns when your ski range fails so soon after purchase? Your poor customer service makes me never want to buy from you again.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail Please can you ensure that my complaint is shared with senior management. I feel very strongly that you are showing no customer service and looking at responses to your tweets, other people feel the same way. I haven’t even received an acknowledgment to my email sent last week.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail Still waiting for a sensible response regarding my @longchamp bag that I have demonstrably proved is not fit for purpose having developed holes within three months from occasional work use. #consumerrightsact2015 #notfitforpurpose.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail There is no way that the @longchamp bag is fit for purpose when it has only lasted for three months. You could learn a lot from @Bodenclothing who have first class no quibble customer service.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail But you haven’t really have you? You have totally ignored the fact that I have demonstrably proved that the bag is not fit for purpose as per the Consumer Rights Act 2015. You keep insisting that I got to my local John Lewis store (I don’t have one) to have an expert look at it.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail I’ve sent this info to you. Has been sent to CS via WhatsApp, phone and email. I do hope you are going to be more helpful than the partners who responded to me. My conversation via WhatsApp was ended without a response to my questions and I was spoken over on the phone. #nohelp

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail Why is your Customer Services so dreadful? No help dealing with my @Longchamp bag I bought from you which has already got holes in it after only 3 months. Bought online but insisting I go back to a store even though no store currently stocks the bag. #wildgoosechase.

[Polly Barnett @PollyMBarnett]

Really disappointed with the customer services @JohnLewisRetail. So rude and unhelpful.

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail No I didn’t get any help. Absolutely so frustrating and disappointing. Please can you help me

[Polly Barnett @PollyMBarnett]

@JohnLewisRetail I’m just on a call with your customer services and I’m not sure if I’m on hold or the person has hung up. Should I be hearing music if I’m on hold?

[Polly Barnett @PollyMBarnett]

@marksandspencer I’m urgently trying to contact your Salisbury branch and have been for the last hour. No one is picking up. Please can you help. It’s urgent.

[Polly Barnett @PollyMBarnett]

@DandG_Global Also @DandG_Global, I have contacted your complaints department to cancel it, but as they are ironically not very customer focused who knows whether they will respond (it would be a first). PS - you have my details so can always call me to confirm cancellation.

[Polly Barnett @PollyMBarnett]

Dear @DandG_Global I would like up cancel my policy with you with immediate effect. I’d like your customers to know about the horrific customer service from D&G. It’s taken 5 weeks to get an appointment for a standard repair and my correspondence has been totally ignored.

[Polly Barnett @PollyMBarnett]

@DandG_Global Unfortunately @DandG_Global I don’t have an hour to give up of my time to be passed from pillar to post to phone up your horrific phone line. Of course it’s possible for you to look me up, refer it to the right department and get them to candle it without taking any more time