Emma Massingham Consulting

Legal business development and client relationship thoughts from Emma Massingham Consulting. Listening - Thinking - Speaking. In that order!

[Emma Massingham Consulting @EmcThinking]

@lexiecarpenter I had one of these for Christmas too! It’s soooo satisfying.

[Emma Massingham Consulting @EmcThinking]

@katathom 😂 I was the same, then stayed up all night binge watching!

[Emma Massingham Consulting @EmcThinking]

@MartinJBragg No but have used @envirofoneuk. Would definitely recommend.

[Emma Massingham Consulting @EmcThinking]

@lexiecarpenter There should definitely be a fine for using the word ‘delighted’ 😂

[Emma Massingham Consulting @EmcThinking]

@RaikesJournal @RichardNeale19 @chunfkong @cheltfestivals @7tunschedworth @CTFCofficial @CheltChamber @EvansJones @OPSBOXGroup1 @VineyJonathan @RichardNeale19 I would watch your chat show!!

[Emma Massingham Consulting @EmcThinking]

@KirstySiviter In the thick of this right now. You’re spot on. If one more person says they should ‘man up’ 🙁

[Emma Massingham Consulting @EmcThinking]

@MartinJBragg If only there was another lockdown looming so I could rewatch This Life 😂🙃🤯

[Emma Massingham Consulting @EmcThinking]

@MagmaLegal @solchamber @Gymshark @omersimjee @GrBhamChambers Congratulations! A joy to be working with you all.

[Emma Massingham Consulting @EmcThinking]

@KirstySiviter @Barker_Brettell All the best @KirstySiviter and team @Barker_Brettell

[Emma Massingham Consulting @EmcThinking]

@RobertCapperHCR @emhaines I’ll sign up for the garden design lesson please! How beautiful.

[Emma Massingham Consulting @EmcThinking]

@leegrunnell I can second Kahoot. We’ve used on an online Zoom quiz with multiple users. Was just for fun though. Not sure about branding options etc.

[Emma Massingham Consulting @EmcThinking]

Enthused to hear the commitment to purposeful business, #wellbeing and treating each other fairly from Glos businesses in efforts to #buildbackbetter #insidergloucestershire #glosbiz

[Emma Massingham Consulting @EmcThinking]

Couldn’t agree more with this. Firms with a robust #clientlistening ethos in place are leading the way.

[Clio @goclio]

"Should we not in our law firms go to clients and say: 'What’s working well? What’s not working well?'" - @danielsusskind embracing the #clientcenteredlawfirm mindset #AskASusskind

[Emma Massingham Consulting @EmcThinking]

Catching up with this fantastic session with @richardsusskind @danielsusskind. Food for thought re how to solve legal problems in the future. But for now, do we need to accelerate tech education for our children to increase access to future work? #askasusskind

[Clio @goclio]

#ICYMI @jack_newton chatted with @richardsusskind and @danielsusskind on the critical changes law firms need to make in order to emerge on top after the pandemic.

Watch the recording to prepare your law firm for the future (available until June 3) 👉https://t.co/vMB1cUoYFf

[Emma Massingham Consulting @EmcThinking]

@MartinJBragg @LawAmbition Good points and critical success factors

[Emma Massingham Consulting @EmcThinking]

@LawAmbition Thanks for having me @LawAmbition

[Emma Massingham Consulting @EmcThinking]

And my top tip is, have a robust #clientlistening programme in place. More important than ever in the #Covid19UK world. Start today.
Through listening you will adapt more quickly and retain, protect and grow your client relationships. Listening does deliver ROI #clientexperience

[Law Firm Ambition @LawAmbition]

Five big steps to becoming a client-centric law firm, as opposed to merely claiming to be one. https://t.co/klrb41oS27
An insightful blog by Emma Massingham @EmcThinking

[Emma Massingham Consulting @EmcThinking]

Hit me up with egs of your ‘must have’ pieces of #legaltech that enhance the client experience please. Do they enhance the human interaction rather than replace it? #lawfirms #legalcx

[Emma Massingham Consulting @EmcThinking]

Hear, hear! How may I help is the single most useful question a supplier of any kind can ask of a client. And then listen, and I mean really listen to the reply. #clientlistening

[Emma Massingham Consulting @EmcThinking]

@totumtalks 😂⭐️