Emma Scott

[Emma Scott @Emmascott75]

@thenorthface bought my son a jacket, worn 3 times and has a faulty zip. Unable to get through online, by phone or by email to submit a warranty return. Now left with an unusable winter jacket and £100 out of pocket! Terrible customer service!

[Emma Scott @Emmascott75]

@British_Airways why are you refusing to pay all our expenses? You said in a previous email all expenses would be refunded but have now backtracked! We didn’t ask for our flight to be cancelled absolutely appalling customer service

[Emma Scott @Emmascott75]

@British_Airways why are you still not paying me the expenses due of £800 & the compensation due for flight cancellations? I didn’t ask to lose 2 days of my holiday due to you cancelling my flight & claiming the aircraft was faulty then using the “faulty” aircraft to fly to CGG

[Emma Scott @Emmascott75]

@British_Airways your customer service is appalling, flights were cancelled on 08/07 & on 24/07 no assistance or help with food/accommodation was given & customer service @ Heathrow on 24/07 suggested we slept on the floor until we waited for a flight. £1200 spent so far 😡

[Emma Scott @Emmascott75]

@britishairways when will i get a refund for my cancelled flights? I have been waiting over 6 weeks already

[Emma Scott @Emmascott75]

@British_Airways please advise how I rebook my cancelled flights as there is no option in manage my booking

[Emma Scott @Emmascott75]

@britishairways please let me know how to rebook my cancelled flights as there is no option in manage my booking

[Emma Scott @Emmascott75]

@OlxverSmxth @British_Airways Same with me

[Emma Scott @Emmascott75]

@julieadaniels @British_Airways I’ve got that issue too, my balance is due in 2 weeks

[Emma Scott @Emmascott75]

@emma_mcdonnell @British_Airways I’m trying too, on my landline and 2 mobiles but not getting anywhere

[Emma Scott @Emmascott75]

@jessspov @British_Airways They’ve just done that to me too!

[Emma Scott @Emmascott75]

@OctopusEnergy can I have some of the heated blankets and the £50 credit other customers are getting? A family member is diabetic and my son is autistic and they really feel the cold

[Emma Scott @Emmascott75]

I’d love a few heated blankets and the £50 credit to my account @OctopusEnergy

[Emma Scott @Emmascott75]

@britishairways how can I use my travel voucher for a balance payment online? I can’t get through on the phone

[Emma Scott @Emmascott75]

@NinjaKitchenuk stop taking payments for something I returned 2 months ago. If I’d known how bad customer service was I’d never have ordered from you directly and never paid by instalments. Not one person from your escalations team has had the decency to return my calls/emails

[Emma Scott @Emmascott75]

@NinjaKitchen All I want is someone to cancel the recurring payment and refund my money!

[Emma Scott @Emmascott75]

@NinjaKitchen stop taking payments for something I returned 2 months ago. If I’d known how bad customer service was I’d never have ordered from you directly and never paid by instalments. Not one person from your “escalations team” has had the decency to return my calls or email

[Emma Scott @Emmascott75]

Boss of Aberdeen John Lewis says 'stakes are very high and very real' in letter to shoppers… https://t.co/Wa2GXgkQy1 via @eveningexpress

[Emma Scott @Emmascott75]

Thanks @superdrug for joining @autism's #AutismHour and giving people a break from too much information #AutismTMI https://t.co/iMYa4rmzO4