Gen

UXR. Informed by anthropology + environmental law / fuelled by curiosity. Ethics. Equality. Innovation. Power. Politics. No silos, keep joining the dots

[Gen @EthicalSuperG]

Please support this GoFundMe by donating or sharing – every bit of help makes a difference. https://t.co/y6ZH6qljYy

[Gen @EthicalSuperG]

Cruising through life challenges like 🙏🙏🙏

[Gen @EthicalSuperG]

Airport staff can’t book me accommodation either. I’ll have to book it myself and claim it back. God knows when I’ll get the money back. Doing an excellent job @British_Airways makes me so glad to be a customer /s

[Gen @EthicalSuperG]

@British_Airways I get that flights do get cancelled, but how do you have a whole ass terminal to yourselves but fill it with staff unable to help? I got all the way to Heathrow, holding on phone now for 30 mins surrounded by your staff who can’t assist with a rebooking

[John Claughton @ClaughtonJohn]

@implausibleblog I'm pleased to see that, since this letter, Johnson, Kwarteng and Rees-Mogg - and Cameron- have met their different fates. post hoc proper hoc. The pen is mightier than the sword.

[Gen @EthicalSuperG]

@Nokidsnomoney5 @aguyandhisgirl1 @frigginfrench @Krackentalk True, a world where nobody works to a passion and only to acquire more and more.. is pretty sad and frankly unsustainable

[🏴󠁧󠁢󠁳󠁣󠁴󠁿 The Tartan Army 🏴󠁧󠁢󠁳󠁣󠁴󠁿 @TartanArmyGroup]

Kieran left his phone in a portaloo. These Germany fans found it, took a selfie, then handed it into the police. He has his phone back.

What a country.

Can we find these fans?

🏴󠁧󠁢󠁳󠁣󠁴󠁿 ❤️ 🇩🇪

[Gen @EthicalSuperG]

@hamzattar I’m sorry for your loss and their horrific deaths. Their names mattered, their lives mattered

[Gen @EthicalSuperG]

@Fortnums I already had a conversation via email, text and call about this. I’m waiting for a team lead to call me, as the best I was offered was to have the missing item chased up with possibility of picking up earlier but still AFTER the event. That is not a resolution in my eyes.

[Gen @EthicalSuperG]

@Fortnums And just “sorry for the inconvenience” said over and over and over again, as if that helps at all. This was personalised and supposed to be special. This experience is anything but.

[Gen @EthicalSuperG]

@Fortnums I totally should have read all of these before I ordered. Also ordered a wedding gift to be picked up today two weeks ago: completely yanked around as to whether I could pick it up or not, and now it’s only available to pick up DAYS after the event. No notice on this at all

[Gen @EthicalSuperG]

And your customer service just muttering on rote “sorry for the inconvenience” - are you for real here? You didn’t even offer any way to make up for the prospect of having to turn up empty handed to a wedding. So horrendous, and not that I expected from Fortnum’s.

[Gen @EthicalSuperG]

@Fortnums What an absolutely horrible shopping experience with you: I ordered a personalised gift 2 weeks in advance for pick up SPECIFICALLY for today so I could gift it at an event tomorrow, and now I’m left with nothing in hand. AND yanked around on top with your communication

[Gen @EthicalSuperG]

To be told ON THE DAY of pick up that it’s there in store, then actually no, it’s not there, it won’t be available until DAYS after the expected pick up date.. is a frustrating, infuriating and ultimately spoils the intention of the gift giving to be special and thoughtful

[Gen @EthicalSuperG]

@British_Airways help please. I sent you a message re. need to rebook a flight, and your automation messages don’t give me much confidence that I’ll be heard..

[Gen @EthicalSuperG]

Last time I reported luggage missing 2 years ago, someone got back to me 20 days later 😫

[Gen @EthicalSuperG]

@British_Airways Hi I need help. Your website is truly unusable and there is no way to call someone.
My luggage has gone missing and I can’t report it online as the bag drop receipt only has a tag number and no reference beginning with BA.
I flew London City to Berlin.

[Gen @EthicalSuperG]

@SDNetwork Can someone please respond to my email? I attended #SDGC23 and requested an invoice a while back, provided the details for it.. And silence.. please respond asap as I really need to submit the invoice soon.

[Gen @EthicalSuperG]

@TheDeafTurtle @John17252591 @HeyOliverSummer @Lexi_lluv @islasumcum @BWay124 @DailyLoud Bahahaha 🤣💀

[0xDesigner @0xDesigner]

Probably the best thing you'll see today.

In 2017, a group of developers hilariously competed for who could create worst volume control interface in the world.

The results 🧵

1/22