FrontDesk

Confessions of a hotel front desk employee

[thebestfrontdesk @bestfrontdesk]

Yessss I love when the guests call for maintenance issues late af when there's no engineer on duty ♥️ https://t.co/kPczFLKab2

[thebestfrontdesk @bestfrontdesk]

Anyone whose worked in hotels for at least 4 years should be given a degree in theatre for all the acting we have to do

[FrontDesk @FDConfessions]

"guest ser-..."
"Do you have wifi?"
"Yes we do, let me know when you're ready."
"I'm ready"
"Alright it's 610-"
"Wait. wait wait wait...... Ok I'm ready"

[Turnt Down Service @TurntDownTales]

Me tonight. #hotellife #mod

[Night Audit Nonsense @NightAuditNonse]

"I'm calling corporate!" Okay, let them know I was enforcing their policy that you don't like.

[FrontDesk @FDConfessions]

We have a pump bottle of hand sanitizer on the counter. A guest took the whole bottle and told us to pick it up from his room after sunset

[Hotel Problems @HotelMadness99]

Guests who complain about their stay after I've finalized their payment are the absolute worst.

[Hotel Problems @HotelMadness99]

I dont need to know the backstory of why you're coming to stay, I just want to book your room and end the call. #nochitchat #dontcare

[Hotel Problems @HotelMadness99]

Why are pre-authorizations so hard for people to understand? #notacharge #itsahold #frontdeskproblems

[FrontDesk @FDConfessions]

Guest: "I'm checking in"
Me: "Ok I need an id and credit card"
Guest: "It's already paid for"
Me: "Ok.. I need an id and credit card"

[Front Desk Problems @DeskProbs]

is in back, staring at a camera and hoping you're not about to walk up and ask me something stupid.

[Front Desk Problems @DeskProbs]

When youve counted down your drawer & closed your shift & are 3 mins from getting off & someone comes down wanting to pay cash for something

[Turnt Down Service @TurntDownTales]

Me to guest -"If you keep your DND sign on all day, we won't clean your room."
Guest - "But why didn't you clean my room?"
#Hotels

[Night Audit Nonsense @NightAuditNonse]

“Why did you charge my card?!? I was going to pay in the morning!”

[FrontDesk @FDConfessions]

Me: "Please fill out the PINK highlighted areas on the registration card"
Guest: "where?"

[FrontDeskIssues @POSCSMF1]

Gst: Thats BS ... you don't have to charge me for that!!!
Me: Yes I do. You urinated in the bed sir.
@HospitalityThis @Hosp_Princess

[Hospitality This @HospitalityThis]

What it's like to work in hospitality #HotelProblems #hotellife

[FrontDesk @FDConfessions]

Got a phone call this morning from a customer wanting to complain to a manager because they missed a cocktail hour

[FrontDesk @FDConfessions]

G: Do you allow animals?
M: We only allow dogs for a fee, there is a designated area for them
G: How about goats?
M: ...I'm sorry only dogs!