Laura

Awesomeness

[Laura @FairyCake1983]

@Groupon @Groupon_UK do you actually have any sort of customer service that works? Your online chat is horrific, I’ve waited WEEKS for someone to respond to me and get ZERO communication. I need a refund sorted out properly!

[Laura @FairyCake1983]

@O2 how do I contact your Resolutions department?

[Laura @FairyCake1983]

@O2 Hi @o2, this issue is still not fixed - can ANYONE resolve this? No responses to DM’s, how else are customers meant to get help?

[Laura @FairyCake1983]

@O2 why are you the most incompetent company to deal with & try to actually get an issue & complaint resolved? No-one EVER calls back as promised & complaints closed without even being looked at?! 8 weeks in, how are customers meant to actually get HELP?! Absurd situation!

[Laura @FairyCake1983]

@O2 how does a customer contact your Resolutions department directly?

[Laura @FairyCake1983]

@O2 hi @o2, can you reply to my DM’s please?

[Laura @FairyCake1983]

@O2 hi again @o2, does anyone actually answer your DM’s please? Been waiting since Monday for Kerrie from resolutions to call me back as promised, can someone call me in her absence to actually resolve my ongoing issue - now over 3 months after raising it?

[Laura @FairyCake1983]

@O2 Hi @O2 , can anyone answer DM’s? Just left hanging there too after providing OTAC?

[Laura @FairyCake1983]

@O2 Yes - I have DM’d you it. Please respond there, I’m not posting a number publicly.

[Laura @FairyCake1983]

@O2 Hi @O2 issue still not resolved, over 3 months now, not heard a thing from o2 and not fixed. How is this acceptable, to leave customers with no help? I CANNOT ACCESS MY ACCOUNT AND THIS NEEDS FIXED. I have DM’d you AGAIN too-can someone actually fix this?! Appalling service!

[Laura @FairyCake1983]

@gms58 @O2 No one at o2 will be able to help you, they are completely useless. I am over 3 months into trying to sort this same issue and they are completely incompetent. No one responds and no one can fix it. Neither can o2 stores! Think I have about 6 complaint references & not resolved!

[Laura @FairyCake1983]

@O2 Hi @o2 - turns out no-one can help via DM either so how else can customers actually access any help with login issues?

[Laura @FairyCake1983]

@O2 @O2 , another 1hr 30 on a call today to someone unable to help, repeating everything again to them - completely useless system when ‘customer advisors’ actually are not able to help with this, but the team that can don’t accept customer calls? Brilliant.

[Laura @FairyCake1983]

@O2 Hi @O2, does anyone actually respond here or is this like your call centre that can’t actually help customers? I cannot access my account due to YOUR merge with virgin media, absolute shambles.

[Laura @FairyCake1983]

@O2 Yes, what details do you need? Complaint references? Ticket numbers? The names of all the various people I’ve spoken to who haven’t been able to help? The number of hours I’ve wasted on the phone trying to get this resolved?

[Laura @FairyCake1983]

@g__j @MartinSLewis So massively disappointing, hiked the ‘fixed rate’ prices by over 20% anyway, then added £50 per fuel exit fee…then that increased it to £75! Loyal customers scrambling around as deals were pulled down from the app & website. Voted with my feet&have left Octopus!

[Laura @FairyCake1983]

@OctopusEnergy do you not have any fixed tariffs available for current customers to switch to that don’t have an exit fee on them now?

[Laura @FairyCake1983]

@PostOffice can you advise if all your post office branches would accept old £1 coins and deposit the amount into a Bank Of Scotland current account? Or is this no longer possible? Thanks.

[Laura @FairyCake1983]

@nextofficial hi I’ve dm’d you last night with an order issue, can someone come back to me please?

[Laura @FairyCake1983]

@altontowers do you have an estimate when Wickerman will be open again? Visiting Monday, travelling from Scotland and really hoped to ride it! 😩