Fran Cunningham

[Fran Cunningham @Fcunningham59]

@TUIUK Holiday cancelled by @TUIUK & trying to claim EU flight compensation. Complaint raised on 13th June & all TUI do is send bot messages claiming to get back in 56 days. Last DM complaint closed by TUI as the holiday was cancelled, by TUI #avoidTUI

[Fran Cunningham @Fcunningham59]

@TUIUK why is flight delay compensation only applicable for the outbound flight and not the return flight when @TUIUK cancelled the flight in the first place !

[Fran Cunningham @Fcunningham59]

@MorganMcSorley @TUIUK Yep, excuse after excuse @TUIUK for ignoring customer complaints/calls/DM”s

[Fran Cunningham @Fcunningham59]

@TUIUK What’s the point in requesting more information via a DM & not doing anything about it. Same old excuse from @TUIUK

[T. Linay @cryptolinay]

@TUIUK @Fcunningham59 Dm sent I really hope we can get this resolved, it is something that isn’t going to be an expense to @TUIUK at all but would be a huge help to me

[Fran Cunningham @Fcunningham59]

@TUIUK @cryptolinay Ive DM’d on multiple occasions & got nowhere. I’ll do it again

[Fran Cunningham @Fcunningham59]

@TUIUK @TUIUK why can’t you escalate this as the flight was cancelled by yourselves on the 13th of June. Our first holiday out of lockdown & we trusted you to give us a holiday to remember. This is now a holiday to remember for all the wrong reasons. @TUIUK pay our flight compensation

[T. Linay @cryptolinay]

@TUIUK @Fcunningham59 Do tell me @TUIUK how you escalate a complaint when you make it impossible to speak to anyone

[Fran Cunningham @Fcunningham59]

@TUIUK This is not acceptable given @TUIUK cancelled our holiday less than 3 days before we were due to depart. @TUIUK sort out everyone’s EU flight compensation complaints & claims & stop hiding behind unfair response times

[Fran Cunningham @Fcunningham59]

@TUIUK Same old flim flam & no resolution @TUIUK

[Fran Cunningham @Fcunningham59]

Just a warning to anyone raising a complaint with @TUIUK & not getting a response, every subsequent complaint raised thereafter resets the clock & they only count the 56 days response time from the last complaint you raised. @TUIUK shame on you !

[Lou3 @Tammymoseley121]

@TUIUK The only thing I'm dreaming of is for @TUIUK to actually pull their finger out and refund people as per complaints submitted!!! They say dreams can come true but @TUIUK are more like a nightmare!! Ps I'm STILL here waiting!!! Refund me please!

[Fran Cunningham @Fcunningham59]

@TUIUK Yes, another useless message advising that we have to wait longer for a resolution to my complaint

[Fran Cunningham @Fcunningham59]

@TUIUK @TUIUK I won’t be holding my breath, same old excuse & no resolution to my complaint

[Fran Cunningham @Fcunningham59]

@TUIUK Yet again I’ve DM’d the details. @TUIUK when will you stop hiding behind these stalling tactics & resolve my complaint & pay EU flight compensation owed to myself & everyone else

[Fran Cunningham @Fcunningham59]

@TUIUK I’ve just sent yet another DM with all the details on for claiming my EU flight compensation for having our holiday/flight cancelled including the customer complaint ref raised on the 14th June

[Fran Cunningham @Fcunningham59]

@TUIUK I have on many occasions via a DM