Fin

Fin is the Customer Agent company delivering perfect customer experiences.

[Fin @fin_ai]

Today Fin officially joins @Salesforce.

It’s a huge moment for us. Fin was the very first AI Agent for CX and started an entirely new category. Today Fin is the highest performing Customer Agent on the market, running on our custom AI models trained specifically for CX, and resolving over 2 million customer issues every week.

Thank you to our customers, teammates, partners, and supporters who’ve been a huge part of our journey so far. Now with Salesforce, Fin will make perfect customer experiences possible for millions more people.

You can read the full press release here. https://t.co/Ff9FXiFhik

[Fin @fin_ai]

Register here to attend “Perfecting CX: A Blueprint for AI-Powered Support” –

https://t.co/aeOhgerJwm

[Fin @fin_ai]

Immediate, continuous customer service is the baseline expectation in 2026, which is why AI Agents must be built to remember customers and take instant action.

On September 15, Declan Ivory, our VP of Customer Support, will join Audrey Steeves, at CCW Digital, for a session on how to perfect your CX, sharing a blueprint for AI-powered support that his team have implemented at Fin.

Register below to attend, link in comments.

[Fin @fin_ai]

Register to attend Pioneer 2026 here. https://t.co/TyJnzrOQXQ

[Fin @fin_ai]

At Pioneer next month we’re bringing together CX and AI leaders from @AnthropicAI, @Kalshi, @clay, @AppFolio, @nuuly, @teachable, @GammaApp, and more to show you how the world's best companies deliver customer service.

Plus, you’ll get a look at where Fin goes next, and a can’t miss conversation about leading through AI transformation featuring Co-founder and CEO of @Box, Aaron @levie, our own CEO, @eoghan McCabe.

Join us on October 7, live in San Francisco or online from anywhere.

Register at: https://t.co/A9ARh8kZDZ

[Fin @fin_ai]

Register to attend the CX Leaders Lounge here. https://t.co/Fh78T3hKiS

[Fin @fin_ai]

Fin will be hosting the CX Leaders Lounge at @Dreamforce on Tuesday, at Harlan Records, San Francisco.

Finish day 1 of Dreamforce with Brian Donohue, our VP of Product, Junan Pang, our SVP of Success, and Assaf Barnir, Head of Global Support at @sentry and dig into what’s practically working for AI in CX. Expect conversations around AI-maturity, AI-first org design, and scaling AI and human support – served with bites and drinks.

Register to attend via the link below.

[Salesforce @salesforce]

It's a done deal!

We have officially completed our acquisition of @Fin_AI! 🚀

By bringing their customer agent platform to Salesforce, we’re expanding customer choice with fast-to-deploy, autonomous service agents that resolve complex queries end to end across every channel.

Welcome to Salesforce, Fin!

Read the news: https://t.co/S4anb1MbYM

[Fin @fin_ai]

Read the full report here:

https://t.co/A8HzF0jl8L

[Fin @fin_ai]

People's trust in AI is on the rise, but there's more businesses can do to earn it.

As people use AI more in their everyday lives, they become more accepting of it. But acceptance that is built on mere exposure is passive, and businesses can benefit more if they actively invest in building it.

So, how can you do this?

In our new 2026 AI Sentiment Report, we share insights from over 1,000 end users about how they feel about AI Agents, what they're comfortable handing over to AI, and where the biggest opportunities are to earn trust.

Read the full report at the link below.

[Fin @fin_ai]

Register to attend Pioneer 2026 here. https://t.co/fyXmEReM4z

[Fin @fin_ai]

New special guest speaker: Aaron @levie will join us at Pioneer 2026.

Aaron co-founded @Box in 2005, where he remains CEO today. He has navigated every major inflection point in modern computing – the shift to cloud, then mobile, and now AI, treating each wave as a new strategic surface to build on and drive transformation.

A pioneering investor in enterprise and AI startups, his pattern recognition has led him to back founders navigating technological upheaval.

Aaron will join @Eoghan McCabe, our Co-Founder and CEO – it’s a conversation not to miss. Register to attend Pioneer via the link below.

[Fin @fin_ai]

To keep up-to-date with all our releases, follow us on our socials or visit https://t.co/vaHIxwoeI1 for the latest on what we've shipped.

[Fin @fin_ai]

We’ve shipped 337 releases in 2026 so far.

In August alone, we shipped 25 updates. Here’s Emily giving a quick run down of three of the biggest: Operator which is now available to all customers, Real-time Incident Detection, and Proactive Procedures.

[Fin @fin_ai]

RSVP to the CX Leaders Lounge:

https://t.co/jAxVO0mJeR

[Fin @fin_ai]

Fin is coming to @Dreamforce for the first time!

Our founders and R&D leaders can't wait to share our vision on stage, show what's possible with Fin and meet you at the booth. Here's where to find us:

→ Hear our leaders discuss the future of CX: Join Des Traynor @destraynor (Co-founder) at the SMB keynote, and catch live sessions with Archana Agrawal (President), Jordan Neill (COO) and Paul Adams @Padday (CPO).

→ Get a live custom demo of Fin, tailored to your company's unique challenges at booth #101, and grab a coffee with our team.

→ Join the debate on what's working in AI at the Fin CX Leaders Lounge, hosted by Junan Pang (SVP of Success) & Brian Donohue (VP of Product).

To add our sessions to your agenda, or to RSVP to the CX Leaders Lounge, find the links in the replies.

[Fin @fin_ai]

Add Fin leaders sessions to your in-person agenda:

https://t.co/bRQc7ZeH2D

[Fin @fin_ai]

Register to attend Pioneer 2026 here. https://t.co/TyJnzrOQXQ

[Fin @fin_ai]

A month from today, Fin will host Pioneer, taking place at The Regency Ballroom in San Francisco and streaming live globally.

Now in its third year, Pioneer brings together the opinions and CX expertise of some of the fastest growing companies in the world, including @AnthropicAI, @clay, @GammaApp, @Kalshi, @nuuly and @teachable.

Register to attend this year's event at: p i o n e e r . f i n . a i