first direct help

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

[first direct help @firstdirecthelp]

@pdb192 Hi Patricia, sorry to hear you've been having an issue. It might be best to give our digital support team a call on 03456 100 234. We can have a look to see what might be causing the problem. -Ashley

[first direct help @firstdirecthelp]

@MarkGoodge Hi Mark, I'll get this feedback sent over to the relevant team thank you for raising this. - Calam

[first direct help @firstdirecthelp]

@JL19393021 OK, definitely speak to our cards team then. They're available Mon-Fri 8am til 8pm. Saturday 8am til 7pm, and Sunday 10am til 6pm. -Alex

[first direct help @firstdirecthelp]

@JL19393021 Hi Jamie. I'm sorry to hear about your situation. According to their website it says that tickets may not be sent until a couple of days before the event. Best thing to do would be to speak to our cards team on 03456 100 100, and we'll see if there's anything we can do. -Alex.

[first direct help @firstdirecthelp]

@paullittlefield Hi Paul, I'm very sorry to hear this. Thanks - Andrew

[first direct help @firstdirecthelp]

@SteveIWRFC Hi, thank you for contacting us. I am so sorry to hear you are having issues accessing the app. So, we can look into this for you please give us a call on 03456 100 100, we will be happy to help. Thank you -Nicola

[first direct help @firstdirecthelp]

@simboman I'll make sure to pass this one on too. 😉 -Emmanuel

[first direct help @firstdirecthelp]

@GinaGrigioDrag Hi Gina.

As that's happening please give us a call on 03456 00 24 24, and we'll help you over the phone. - Paul

[first direct help @firstdirecthelp]

@dissatisfiedtag Alternatively you can contact us via the Help option in the App, or "Message Us" on the website, and speak to our Customer Relations team that way - 2/2 Paul

[first direct help @firstdirecthelp]

@dissatisfiedtag Hi, and I'm very sorry to hear you've had that experience recently.
To investigate further and raise your concerns please give us a call on 03456 100 100 ([phone] from outside the UK). - 1/2 Paul

[first direct help @firstdirecthelp]

@sianphysio Hi Sian. I'm really sorry about the service you've received, and I understand your frustration at being out of pocket until its resolved. If you would like to discuss it further, please can you give us a call on 03456 100 100 and ask to speak to our customer relations team. -Alex

[first direct help @firstdirecthelp]

@Alfonsiawarrior Hi there Friedericke. I'm so sorry to hear about your recent experience. We'd certainly like to look into this to help you. Please give us a call anytime on 03456 100 100 ([phone] if you’re outside the UK) and we’ll be happy to help. -Emmanuel

[first direct help @firstdirecthelp]

@carolinecarr139 Hi Caroline, we're sorry to hear about this issue. Our fd perks are provided by a third party, MLP (The Marketing Lounge Partnership). You can reach them by calling 01565 656 458, the lines are open Mon-Fri 9:30-17:30 (excluding public holidays and Bank Holidays). - Calam

[first direct help @firstdirecthelp]

@JL19393021 Sorry to hear about the outcome, as mentioned earlier, please give us a call when you are free on 03 456 100 100, the team are open Monday-Friday 8am-8pm, Saturday 8am-7pm and Sunday 10am-6pm, and we will look into this further for you. -Helen

[first direct help @firstdirecthelp]

@JL19393021 If you could please give us a call when you are free on 03 456 100 100, they are open Monday-Friday 8am-8pm, Saturday 8am-7pm and Sunday 10am-6pm. -Stuart (2/2)

[first direct help @firstdirecthelp]

@JL19393021 Hi Jamie, sorry to hear about the non GBP fees. I think you may need to wait for a response from the company first, however it would be best to speak with our Card Disputes Team as they will be happy to have a chat and see what we can do from our side. (1/2)

[first direct help @firstdirecthelp]

@RocketRacer69 Hi Steven, sorry to hear your having issues with making your Mortgage payment. Please give our Mortgage Team a call directly on 03456 100 198.-Kelly

[first direct help @firstdirecthelp]

@mirts88 Hi Marty, I'll get this feedback passed on to the relevant teams, we're sorry to see you go! - Calam