@UEDCLTD@UEDCLTD I need a quicker response here. Koz surely am becoming impatient. Even the people seated in Back office can not follow up for resolution? How efficient are your call centre structures?
@UEDCLTD am not happy at all. I have been calling your Customer Care center since last week. My small unit blacked out, so I can't load power. Am in darkness for a week. I requested for a technician to help me load power from up the pole, they gave me a ref no. 1991095G.
@UEDCLTD I spoke to a number of Agents, from Racheal to Deo, and their Supervisor Brian, I have not been assisted, what kind of public disservice is this? Yet I am charged service fee for the days am not lighting. I even asked to give me a technician at a fee, in vain. 704300527
@UEDCLTD Everyone keeps saying how the've escalated, but no resolution... Do you have no Quality analyst to check how many times a customer has called repeatedly? Does customer experience matter to you? More than a week of escalation, for just manual loading? You can't even load virtually
@Stella__Nayiga @Ronkatende @GabrielBuule@DembeFm Almost every purchase you do, they do an automated reversal of your transaction. Looks like they are closing sooner
@jessyoolo@KaiyzOfficial@ramahmbago ππππ he said "I ever have meant" but I think he meant, "I have met ever"
I really don't know, abroad there, English might have transitioned, when it is us in the old era