Flip

We're bringing flippin' cheap unlimited fibre broadband to NZ! Got a question? Tweet us!

[Flip @Flip_NZ]

@IsraelM00067163 Hi Israel, for an issue like this your best bet is to speak to our Technical Support team on 0800 60 8324 - they'll run through some troubleshooting and see if we can get this sorted for you. Sorry for the trouble!

[Flip @Flip_NZ]

@IsraelM00067163 Sorry to hear about this Irael! Pop our team a call on 0800 60 8324 and they can look into this for you.

[Flip @Flip_NZ]

@PEEP5HOW G'day Regan, no deliberate reason as far as I'm aware - I'll certainly pass your suggestion along!

[Flip @Flip_NZ]

@mishxie Hi Michelle, we're aware of the issue and working to resolve it ASAP! No ETR available at this time, sorry for the disruption here!

[CERT NZ @CERTNZ]

If you click the link or think you have been affected please report to CERT NZ here: https://t.co/DXRcrfGLIS

[CERT NZ @CERTNZ]

SCAM ALERT: We’re aware of a text phishing scam doing the rounds. The txts vary but allude to a package delivery arriving shortly or a failed delivery with a link. If you receive this message, don’t click the link. Forward it free to DIA on 7726 and follow their instructions.

[Flip @Flip_NZ]

The issue is now resolved, and we're keeping a close eye on the network to make sure everything is OK. Once again, we're really sorry for the disruption, we realise the timing was less than ideal!

[Flip @Flip_NZ]

We're currently experiencing network issues affecting broadband connections and our website. We're investigating urgently, and will share more news as soon as we can. Our apologies for the disruption.

[Flip @Flip_NZ]

@1runeberg @heightmare Launched just this week! 😁 https://t.co/Xhd1uAG9VI

[Flip @Flip_NZ]

We know Kiwis want solid, reliable service at a great price, so we're bringing the most affordable unlimited fibre to NZ! Head to https://t.co/zAb7NqJKMP to jump on board. https://t.co/l8ThcRG7C8

[Flip @Flip_NZ]

@fruitoftheloom2 Hi there. Apologies for the late reply. Are you still having trouble with your connection?

[Flip @Flip_NZ]

@KirstinWorthin1 Hi Kirstin, the team do reply to emails super quick - you should hear from someone soon!

[Flip @Flip_NZ]

Under Alert Levels 2 & 3, our support team continues to safely work from home and are available to support our customers as normal. Head to https://t.co/iAlCS0CrqO or give us a shout on social media if you need a hand. Stay safe everyone!

[Flip @Flip_NZ]

@Inked_mama_93 Hi Steph, we have replied to your PM. 😊

[Flip @Flip_NZ]

@mail4pete Hiya. The rates are set by the company you are calling so we can't give you that info sorry!

[Flip @Flip_NZ]

@HairMasterG Hi there, that doesn't sound too good! Your best bet would be to let our tech team know on 0800 60 8324 so we can run through some testing and potentially raise a fault ticket for you. Sorry for the trouble!

[Flip @Flip_NZ]

@fruitoftheloom2 - I'm sorry to hear that! There aren't any widespread issues from what I can see so I'd recommend giving the team a call on 0800 60 83 24. They'll be able to check on what is happening.

[Flip @Flip_NZ]

@fruitoftheloom2 - we're stoked to hear everything has been sorted and apologise for any inconvenience caused!

[Flip @Flip_NZ]

@fruitoftheloom2 Sorry to hear that - is it sussed now?

[Flip @Flip_NZ]

@fruitoftheloom2 There was an outage around Rolleston on our network over the weekend. Everything should be sorted now - sorry for the inconvenience!