32% of customers walk away from a brand after one bad experience. 71% say trusting a brand matters more now than before. A new Fluent Support read on why trust compounds slowly and breaks fast.
Read the full blog here: https://t.co/vVe1gud70F
Fewer than 400 lifetime copies of FluentCart remain. Self-hosted commerce, no transaction fees, subscriptions and licensing built in, all on one paid-once license.
The limited-time lifetime deal is still available 👇
https://t.co/dvRwoS77W0
Fluent Support 2.1.0: Agent Groups, Agent-Initiated Tickets, Cloudflare R2 and Amazon S3 file storage, and a Dynamic Sidebar Widgets system for custom PHP and Vue components in the ticket view.
Full breakdown: https://t.co/vmk2HyARVV
AI in support isn't about replacing the human reply. It's about removing the work that gets in the way of one. Fluent Support AI handles summaries, tone analysis, and draft responses so agents focus on the parts that matter.
Learn more 👇
https://t.co/Iwfl1uVUsD
Multi-course support routing in WordPress is a small problem until it isn't. A new tutorial builds course-based ticket routing in Fluent Support so tickets land with the right team automatically. No code.
https://t.co/1pHesoxwEo
Marketing and support usually see different halves of the same customer. The Fluent Support + FluentCRM integration syncs tickets to CRM profiles, surfaces CRM context inside the ticket view.
See how it works 👇
https://t.co/2DdozTSJcE
WPManageNinja's affiliate program: 20% commission on the first purchase across Fluent Forms, FluentCRM, FluentCart, Fluent Support, and the rest. No cost to join. Monthly PayPal payouts at $200+.
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Support tickets without order context are guesswork. The Fluent Support + FluentCart integration pulls full order history into every ticket and routes by product or order condition.
See how it works👇
https://t.co/06Jid02TYj
The Fluent Support monthly newsletter picks the small operational shifts that move retention and response time, and explains why they matter. One email a month, no padding.
Subscribe 👇
https://t.co/2ZQfFu2NcD
71% of consumers expect unified support across channels. Only 29% get it. The 2026 gap isn't speed; it's continuity. The next channel a customer touches should already know who they are.
Get the full list of trends 👇
https://t.co/ukGQUkX45c
Three real tickets from ten years at the desk: a "plugin" that was actually an overheating fan, an ownership transfer with divorce papers attached, and a license a grandfather quietly set up for his grandson.
Read here 👇
https://t.co/WSuFEB54zo
Most support teams spend more time writing the same reply than solving the actual problem. Fluent Support AI handles summaries, tone analysis, and reply suggestions, so agents focus on the ones that need a human.
See how it works 👇
https://t.co/Iwfl1uVUsD
Fluent Support 2.2.0 is live. Internal Notifications, FluentBooking Integration, Public Ticket Numbers aand a lot more!
Full breakdown:
https://t.co/BaKNA0cWMW
Attribution on small stores breaks the moment a customer leaves and comes back via a different channel.
FluentCart's new Page Browsing History addon records both the first and the last referrer on every order.
Full read👇
https://t.co/wAcjgoJooW
The channel is rarely where support fails. It breaks when the agent runs out of authority to help. Customer Lens Issue 32 makes this case cleanly — using Millennial vs Gen Z expectations as the lens.
Agent Groups is in Fluent Support 2.1.0. Route by team, filter by group, build workflows per group. Bulk assignments auto-distribute to the agent with fewest open tickets.
Full breakdown 👇
https://t.co/hjka5U9DDB
The EU AI Act's Article 50 transparency rules take full effect August 2, 2026. Any AI chatbot or voice agent serving EU customers must disclose it is AI at the start of every interaction. Fines for non-compliance reach €15M or 3% of global turnover.