FlySrilankan Helpdesk

[FlySrilankan Helpdesk @FlySrilanko0]

@Abhinaytwr Hi @Abhinaytwr
So sorry to hear this. 
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Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @Abhinaytwr
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Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
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[Abhinay Tiwari @Abhinaytwr]

Absolutely unacceptable queue management by @flysrilankan at Mumbai Airport. 450+ passengers waiting, with only 3 check-in counters operational. The queues are massive and there seems to be little urgency to manage the situation.

[FlySrilankan Helpdesk @FlySrilanko0]

@Vikramkannan86 Kindly respond on our DM please.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @Vikramkannan86
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Vikramkannan @Vikramkannan86]

@flysrilankan @flysrilankan

SriLankan airlines cancelled my flight from Dubai to Madurai on 15 Mar26 due to war ..

I am requesting for refund my money. Since 22Mar26 I am following with srilankan customer care through mail and phone call ..

Till date I have not received .

[FlySrilankan Helpdesk @FlySrilanko0]

@NNR9911 Hi @NNR9911
So sorry to hear this. 
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Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @NNR9911
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[NIKHIL REDDY @NNR9911]

THE ABSOLUTE FAILURE OF MAKE MY TRIP
@makemytrip @makemytripcare @Rajesh_Magow @DeepKalraMMT @flysrilankan @MoCA_GoI @DGCAIndia @AirSewaIndia

My promised rescheduled flight is SriLankan Airlines UL178 on 16 September 2026, from Hyderabad to Colombo, departing at 10:15 AM and arriving at 12:10 PM.

I have been chasing MakeMyTrip for 13 DAYS — calling, emailing, following up, and escalating this matter — and I am STILL being told to wait.

My flight is TOMORROW MORNING.

Vaibhav Rawat has repeatedly ignored my calls since yesterday evening and again today, yet I am now being asked to wait another 4–5 HOURS for a callback.

WHAT EXACTLY AM I SUPPOSED TO DO? WAIT UNTIL MY FLIGHT TIME PASSES?

If UL178 is actually my confirmed rescheduled flight, CONFIRM IT IN WRITING NOW.

If you CANNOT CONFIRM UL178, then STOP WASTING MY TIME.

Give me a FULL REFUND WITHOUT ANY DEDUCTIONS, along with appropriate compensation for the additional expenses, financial losses, inconvenience, disruption, and the severe mental stress and trauma I have been put through because of these 13 days.

I have proof of everything — emails, call records, screenshots, and every escalation.

13 DAYS IS ENOUGH.

No more “please wait.”
No more “we are checking.”
No more “someone will call you.”

CONFIRM MY FLIGHT OR REFUND ME IN FULL AND COMPENSATE ME FOR WHAT I HAVE BEEN PUT THROUGH.
#MakeMyTrip #MakeMyTripCare #SriLankanAirlines #UL178 #FlightCancellation #FlightReschedule #PassengerRights #ConsumerRights #TravelComplaint #DGCA #AirSewa #MoCA #Hyderabad #Colombo #CustomerRights #Accountability

[FlySrilankan Helpdesk @FlySrilanko0]

@deepika72761915 Hi @deepika72761915
So sorry to hear this. 
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[FlySrilankan Helpdesk @FlySrilanko0]

Hi @deepika72761915
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Deepika Sharma @deepika72761915]

@flysrilankan @IndiainSL Regarding your employee named Shiean shahid in flight UL177 September 13th 2026

He was either exhausted with his work shift or carrying some frustration which he vent out on me ,maybe it's some1 else 2morrow

He needs soft skills training before he repeats this with next person

[FlySrilankan Helpdesk @FlySrilanko0]

@RizniX201 Hi @RizniX201
So sorry to hear this. 
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Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @RizniX201
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Tef Melon @RizniX201]

@flysrilankan I made a booking after long time for my family.
We used to travel frequently via budjet airlines to world best airlines.
I have made a big mistake booking via Sri lankan Airlines. I have undergone tremendous stress from the time booking to end of journey .

[FlySrilankan Helpdesk @FlySrilanko0]

@HimayathKhader Hi @HimayathKhader
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @HimayathKhader
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Himayath Khader @HimayathKhader]

@SriLankanAirlines This is becoming extremely frustrating and unnecessarily complicated.

My mother is travelling alone to Riyadh. She is diabetic and has three cardiac stents, so wheelchair assistance is important to ensure she can safely navigate the airport, particularly during check-in, security, boarding and transfers.

I accidentally missed adding the wheelchair request when making the booking and immediately contacted you to have it added. All the forms requested have already been completed and submitted.

However, we are now being asked to provide a physician’s stamp and additional medical documentation simply to arrange wheelchair assistance. Why is a straightforward assistance request being turned into such a complicated process?

My mother has travelled previously with wheelchair assistance without any such difficulties. Given her medical condition and the fact that she is travelling alone, I would expect the airline to make reasonable efforts to assist rather than create additional hurdles.

We are not requesting any special medical service — only basic wheelchair assistance that will allow an elderly passenger with existing medical conditions to travel safely and comfortably.

Please have someone from your customer service team look into this urgently and provide a clear resolution. We should not have to go through unnecessary hurdles simply because the wheelchair request was missed during the original booking.

@SriLankanAirlines Please help resolve this promptly.

[FlySrilankan Helpdesk @FlySrilanko0]

@HimayathKhader Hi @HimayathKhader
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

@AktharHafeez Hi @aktharhafeez
So sorry to hear this. 
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[FlySrilankan Helpdesk @FlySrilanko0]

Hi @aktharhafeez
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Tommy @AktharHafeez]

@AhmedYHamza @flysrilankan @flysrilankan this is disappointing.

[FlySrilankan Helpdesk @FlySrilanko0]

@Vikramkannan86 Hi @vikramkannan86
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

@AhmedYHamza Hi @AhmedYHamza
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @AhmedYHamza
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Ahmed Hamza @AhmedYHamza]

@flysrilankan — is this what customer service has come to?

I have been trying to get a straightforward answer regarding my refund, but SriLankan Airlines has repeatedly failed to provide one.

[FlySrilankan Helpdesk @FlySrilanko0]

@Gr1nderman Hi @Gr1nderman
So sorry to hear this. 
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Thank you.

[FlySrilankan Helpdesk @FlySrilanko0]

Hi @Gr1nderman
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.

[Martin Stevens @Gr1nderman]

@flysrilankan given what’s going on with NATs in London, you’d think you’d have some people available to help customers on cancelled flights get rebooked ASAP.

[FlySrilankan Helpdesk @FlySrilanko0]

@Gr1nderman Hi @Gr1nderman
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you.