Francesca Darvill

[Francesca Darvill @FranGrayling]

@Tesco been in the xmas queue for 2 hours, finally made it to 97k in queue and now it’s taken me back to the beginning! Got 280k in front now!!! Didn’t close the app or anything! Not happy!!!!!

[Francesca Darvill @FranGrayling]

@jessops placed an order over a week ago and still not received anything from you! Have contacted customer services twice and no response! Useless! #badcustomerservice #useless #jessops

[Francesca Darvill @FranGrayling]

@greateranglia Maybe the train with the dodgy doors shouldn’t keep being put on the tracks, until your team fix the issue. Same issue in less than a week seems a bit suspicious!

[Francesca Darvill @FranGrayling]

Delayed again on @greateranglia trains this morning! The train in front has developed a fault with it’s doors….. this sounds familiar as I was on a train with that exact fault on Friday trying to get home from London. What’s the bet it’s the same train and just didn’t get fixed!

[Francesca Darvill @FranGrayling]

@greateranglia I’m on the 6.44 from Ipswich. Apparently it’s the train in front of us going to London from Norwich with the issue

[Francesca Darvill @FranGrayling]

@riverislandhelp can you help please?

[Francesca Darvill @FranGrayling]

@riverisland you have sent me a 20% off code by email but the code doesn’t work on your website. My order fits the t’s & c’s of the code but it just doesn’t apply! I’m keen to place an order so can someone help please? #riverisland #vouchercode #customerservice

[Francesca Darvill @FranGrayling]

@gohenry is your app down because I can’t get on and nor can my step daughter? I’m on ios and she is on android, keeps telling us that passwords are invalid when they are not!?! #help #gohenry #goodbanking

[Francesca Darvill @FranGrayling]

@British_Airways I spoke to Dan on your customer service line this morning and I must say, he was absolutely brilliant in getting this resolved for me.

[Francesca Darvill @FranGrayling]

@British_Airways trying to book online using my evoucher and it won’t let me use it! Need to get these flights booked tonight and your phone lines are shut! Help these are for our wedding flights on Sunday! #emergencyhelp #helpus #britishairways #catchflights

[Francesca Darvill @FranGrayling]

@BritishGas why do you make it so difficult to talk to anyone? You promised me a call back the next day and that was a month ago!! You’ve changed my direct debit and I have no idea why! #badcustomerservice #difficult #britishgas

[Francesca Darvill @FranGrayling]

@HiveHomeUK what’s going on with your app and website? It’s just falling over whenever I attempt to log in?? When will this be fixed so I can update my account?

[Francesca Darvill @FranGrayling]

For anyone looking to buy or sell a house, don’t use @BBalwaysthere for your conveyancing! They are terrible, your buyers/sellers will get extremely frustrated as they do not respond to anyone! Google says they’re cheap, but buy cheap, buy twice! Read their awful customer reviews

[Francesca Darvill @FranGrayling]

@easyJet announce to world that they’re no longer flying from @SouthendAirport from 1st Sept this year. I call them (1hr on hold) to rearrange my wedding flights for July next year to be told oh our systems don’t show the flights as cancelled yet so we can’t help you!!!! #fuming

[Francesca Darvill @FranGrayling]

Everyone was right! Quick to reply to the tweet but no response at all to the DM they requested!!!

[Francesca Darvill @FranGrayling]

Booked with @Hoseasons as I always do for a recent break. Trying to contact them regarding a terrible trip and every phone number just cuts you off because they don’t want to speak to you and the emails are ignored!!! Won’t be using them again!!! #poorcustomerservice

[Francesca Darvill @FranGrayling]

@ja_healey @Hoseasons Just take the pet! It’s their problem for not responding!

[Francesca Darvill @FranGrayling]

@Tesco Have done so!

[Francesca Darvill @FranGrayling]

@Tesco this is beyond a joke!!! Half my order isn’t coming and if you think it’s that easy to get another slot to reschedule the chilled items for delivery, you’re deluded! I’ll be waiting 4 weeks for my chilled stuff! What terrible service!!

[Francesca Darvill @FranGrayling]

@AskAmexUK Really glad I waited 12 days for that answer! For your information, the quickest way was to call and speak to someone, took about 10 minutes in total!

[Francesca Darvill @FranGrayling]

@AmexUK I’ve been trying to make a payment all day and it won’t go through, your site keeps saying an error! What’s going on and when will this be fixed?