@GWRHelp Last week I found out that my GWR ticket's refund claim opened on 20/03 and still no money - got 'lost'. So I chased it. Turns out that now I'm only entitled to a refund from the day I chased!! My mind is blown by how unfair and dodgy this is. I demand a full refund.
@GWRHelp Hi Bradley, it's a smartcard. I really don't want nor can't go to Paddington to get a refund, is there anything that can be done? We are talking quite a lot of money here.
@GWRHelp@GWRHelp Great, thank you Michaela. In my particular case, the point of purchase was Paddington Station, at the moment I cannot travel to Central London given the circumstances. What do you advise I do?