Man In A Suitcase

Former Travel Editor of The Independent and The Mail on Sunday.

[Man In A Suitcase @FrankBarrettMoS]

I can’t bring home my V60 from its service. The Chippenham garage @chippmotor where I took the car last Friday is not able to download the necessary software. And @volvocars who need to provide the necessary information to facilitate the download seem to be incommunicado. Help!

[Man In A Suitcase @FrankBarrettMoS]

Holiday the Barrett way! How three generations of Barrett’s found holiday perfection in the Algarve resort Pine Cliffs.
https://t.co/iJcNIGCKkS

[Man In A Suitcase @FrankBarrettMoS]

It’s Spanish week ⁦@LidlGB⁩ - gazpacho flavour crisps. "¡Ay, caramba!"

[Man In A Suitcase @FrankBarrettMoS]

The Winner Takes It All: 50 years on - how ABBA saved Sweden

[Man In A Suitcase @FrankBarrettMoS]

An absolute disgrace. Save the Long Table!!! Radical pay-what-you-can restaurant faces eviction from mill it refurbished https://t.co/c2Bopgt7p9

[Bath Echo @BathEcho]

This weekend Arctic Elves and Aurora Explorers will visit, bringing the spirit of the North Pole to the city.

📝 Festive characters set to arrive at SouthGate shopping centre https://t.co/sRyUy1FNsv

[Jessica Barrett @jess_barrett]

If you are ever considering buying bathroom/kitchen from @Wickes PLEASE do not do it. The Wickes designer we used has made so many errors we are left with no working bathroom for over a week, with a toddler, and there is no customer service. It is impossible to get hold of them.

[Man In A Suitcase @FrankBarrettMoS]

@Reverend_Makers Oh Gawd…

[Man In A Suitcase @FrankBarrettMoS]

@easyJet Did you read the Tweet? Is Customer Services actually a chatbot? Something - a computer, I imagine -sifts out a couple of words from the complaint and then offers a bland unhelpful response. Why not take complaints seriously?

[Man In A Suitcase @FrankBarrettMoS]

Something rotten happened on an easyJet flight to Denmark @easyjet @easyJet_press
How large is a “larger cabin bag”. Don’t know the answer to this? Well, the airline will be pleased to relieve you of £48 (sometimes more than the one-way fare from Bristol to Copenhagen).

[Man In A Suitcase @FrankBarrettMoS]

My advice is for easyJet to put its Jesuitical rules into a smaller cabin bag and drop it into the dustbin of history. If they’re looking to religious rules, consider the virtues of faith, hope and charity. The greatest of these, as the Bible observes, is charity…

[Man In A Suitcase @FrankBarrettMoS]

When I raised the matter later with customer services, I was told they were ‘unable to manage’ this particular query. Really? Is it that airlines like easyJet can’t make enough money from the fares, so they have to get cash in other ways.

[Man In A Suitcase @FrankBarrettMoS]

I think @easyjet Customer Services may be a chatbot - actually a ‘nochatbot’ : you tell it your complaint and the bot doesn’t answer. Why didn’t Ryanair think of this? @easyJet_press

[Man In A Suitcase @FrankBarrettMoS]

Air travel has become a crazy game of 'Fleece the passenger'. Want to drop someone off at @BristolAirport? Pay £5 . Drop somebody off in the wrong place? Pay £100! Doesn't this all seem a bit bonkers?

[Man In A Suitcase @FrankBarrettMoS]

What happened to nice @easyjet? Relative just checked in at BRS for CPH flight believing bag small enough for cabin. Told bag too big (by mm's) and had to pay £49 for hold. App says she could still have added larger bag to booking for £14.99. Poor show @easyjet_press

[Man In A Suitcase @FrankBarrettMoS]

Does anybody get an email reply from travel editors now - let alone a letter? And at The Independent we used to get about 200 letters a day…

[Andrew Eames @mounteagle]

Sundays are for sorting…today it’s editors’ correspondence. Here’s one which will come as a surprise to many. Back in 1988 (yes, I’ve been freelance forever) pitching was by letter. I like this response from Frank Barrett when he was at the Indy, with a rare enquiry.

[Man In A Suitcase @FrankBarrettMoS]

@LenniCoffey Do you think you could follow me so I can dm you? Presumably the planet has stopped burning for a minute or two…?