Pacific Guest Relationship Manager 🧑‍✈️ Cathay

Official Customer Support Response Team Twitter Page.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @sss9811112450 So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[SHYAM SONI राजस्थानी (मोदी का परिवार) @sss9811112450]

@cathaypacific @cathaypacificIN @cathaypacific @cathaypacificIN bad service,My delhi Hgh cx698 & cx958 flight CJZGND,,they time to taxy,we reached 7.20,25min before denied &give us cx970 7 hour via flight b pass,at layover xmn, no-one load luggage,flight cancelled ,reached [email protected],it's too much bad exp.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@sss9811112450 Hi @sss9811112450 So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[SHYAM SONI राजस्थानी (मोदी का परिवार) @sss9811112450]

@cathaypacific @cathaypacificIN @cathaypacific @cathaypacificIN bad service,My delhi Hgh cx698 & cx958 flight CJZGND,,they time to taxy,we reached 7.20,25min before denied &give us cx970 7 hour via flight b pass,at layover xmn, no-one load luggage,flight cancelled ,reached [email protected],it's too much bad exp.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @JoAnneBMoore So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[JoAnne Moore @JoAnneBMoore]

@cathaypacific very disappointed that our business class tickets from Hong Kong to DFW do not give us access to first class lounge. Our flight doesn’t even offer first class or we would have purchased that. When we arrived in Hong Kong over a week ago, we had access to First class lounge with the same tickets. There is hardly anything for me to eat here that is gluten free. A necessity for me since I have celiac disease. I just cannot emphasize how upset I am right now. My fare was very expensive!

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@JoAnneBMoore Hi @JoAnneBMoore So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[JoAnne Moore @JoAnneBMoore]

@cathaypacific very disappointed that our business class tickets from Hong Kong to DFW do not give us access to first class lounge. Our flight doesn’t even offer first class or we would have purchased that. When we arrived in Hong Kong over a week ago, we had access to First class lounge with the same tickets. There is hardly anything for me to eat here that is gluten free. A necessity for me since I have celiac disease. I just cannot emphasize how upset I am right now. My fare was very expensive!

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you
@GuyEmerson

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @GuyEmerson
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Guy Emerson @GuyEmerson]

@cathaypacific flying business but the Deck lounge is full and you are still letting people in. Had to leave and sit at the gate. Extremely disappointed. Not recommended.

[Guy Emerson @GuyEmerson]

@cathaypacific flying business but the Deck lounge is full and you are still letting people in. Had to leave and sit at the gate. Extremely disappointed. Not recommended.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@GuyEmerson Hi @GuyEmerson
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @d306fba9cbe6432
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Rick @d306fba9cbe6432]

@cathaypacific
Booking Ref: 8X2HGB. Scheduled to arrive in Dallas on Jul 6 at 6 PM but reached at 3:30 AM on Jul 7. After traveling from India, my journey exceeded 30 hours. Extremely disappointed by the delay and inconvenience. Please assist.

[Rick @d306fba9cbe6432]

@cathaypacific
Booking Ref: 8X2HGB. Scheduled to arrive in Dallas on Jul 6 at 6 PM but reached at 3:30 AM on Jul 7. After traveling from India, my journey exceeded 30 hours. Extremely disappointed by the delay and inconvenience. Please assist.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@d306fba9cbe6432 Hi @d306fba9cbe6432
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[ulfw @ulfw]

So dear @cathaypacific - how do I get a refund for the overpaid fuel surcharges for my upcoming flights in October? https://t.co/2eJ7S8AuX5

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@ulfw Hi @ulfw
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @axr__21
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[alex saw 2NE1 🥹 @axr__21]

@cathaypacific the crisis management of your airline is horrific. No one knew what to do and no one would communicate anything about the flight changes. Your team booked hotels for us that didn’t have space! The shuttle never picked me up and I had to WALK to the hotel!!!!

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@axr__21 Hi @axr__21
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @JhalaMalav
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.

[Malav Jhala @JhalaMalav]

@cathaypacific @mohol_murlidhar @RamMNK @narendramodi @AmitShah very disappointing service by cathy pacific. I was travelling from Mumbai to Vancouver via HK. I was with my parents ,wife and an infant. Had booked an additional infant seat all through with additional charge.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

@JhalaMalav Hi @JhalaMalav
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.

[Pacific Guest Relationship Manager 🧑‍✈️ Cathay @GRMPacificHub]

Hi @joeroganstoe
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further.

[riding the mayeflower @joeroganstoe]

@cathaypacific I'm flying on July 3rd with American and Cathay Pacific. I spoke with american for seat selection, and they said that's its up to cathay. I called y'all and you said it's up to american. What kind of stupidity is this. Please help me out and DM me.