Sharing my experience with a high-value Amazon order.
A delivery associate called me and said the OTP was needed to cancel the delivery. After I shared the OTP, my DJI Osmo Action 6 order was marked as delivered, but I never received the package.
Customers should be extremely careful about sharing OTPs and should verify the purpose directly with customer support if anything seems unusual.
@amazonIN
@AmazonHelp@amazonIN
Delivery agent asked for OTP saying delivery would be cancelled. After sharing it, my DJI Osmo Action 6 order was marked delivered, but I never received it.
Support refuses investigation due to Open Box Delivery. Please help.
#AmazonIndia#ConsumerRights
@AmazonHelp@amazonIN So you don't track your delivery partner's. In earlier calls by customer support they already have confirmed it was a mistake from their end. Please provide further action that I need to take or should I proceed with consumer forum?
@AmazonHelp@amazonIN@AmazonHelp , please provide further resolution or setup an inquiry by contacting the delivery partner and checking all call recordings. It was the Delivery partner's fault. It is no small order to easily ignore
@AmazonHelp@amazonIN I am willing to provide call logs, screenshots, and order details. I only request a fair investigation into how a high-value order was marked delivered without the product being handed over.
@AmazonHelp@amazonIN
Delivery agent asked for OTP saying delivery would be cancelled. After sharing it, my DJI Osmo Action 6 order was marked delivered, but I never received it.
Support refuses investigation due to Open Box Delivery. Please help.
#AmazonIndia#ConsumerRights
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