Katie Jaeckel

[Katie Jaeckel @Geo_Jaeckel]

@SEPTA Does anyone know what happened ?

[Katie Jaeckel @Geo_Jaeckel]

My sisters Smidgen box was missing a piece 😭🍫 @GertrudeHawk

[Katie Jaeckel @Geo_Jaeckel]

Despite all the issues I had yesterday, I got tickets for Philly !!! I’m so excited !! #TSTheErasTour

[Katie Jaeckel @Geo_Jaeckel]

@JustAlicia_ And sometimes it doesn’t immediately work even doing all of this. I had to just keep trying over and over and over again. It finally went through though! But it took a little over an hour of frustration

[Katie Jaeckel @Geo_Jaeckel]

The name on the card was different than my profile. I moved the apartment number to address line 1. It worked on my phone’s browser. I tried 5 cards over and over and over again for over an hour and finally one went through.

[Katie Jaeckel @Geo_Jaeckel]

If you keep getting this message even after moving the address line, logging out on other devices, etc., just keep trying over and over again. I have no clue why but after an hour of trying to get through it randomly worked. @TMFanSupport @Ticketmaster #TheErasTour #Ticketmaster

[Katie Jaeckel @Geo_Jaeckel]

@itsmegaberg @ErasTourResell @Ticketmaster It finally went through, but only randomly. I don’t know what is wrong with their system. It took over an hour of just trying five cards over and over again.

[Katie Jaeckel @Geo_Jaeckel]

@BrendaEQuiones1 @ErasTourResell Same :/

[Katie Jaeckel @Geo_Jaeckel]

@mbcwdw @Ticketmaster @taylorswift13 Tried all of that :/ I don’t get why this keeps happening.

[Katie Jaeckel @Geo_Jaeckel]

@Ticketmaster can you help me? I’m literally using the card that’s in my profile but I keep getting this error message for @taylorswift13 #TheErasTour tickets :(

[Katie Jaeckel @Geo_Jaeckel]

@KrystalRhoads @Ticketmaster @taylorswift13 @taylornation13 I tried that :/

[Katie Jaeckel @Geo_Jaeckel]

@Ticketmaster please help :( I tried everything and I don’t understand why this is happening. It’s literally the card I have on file and it’s up-to-date. I don’t understand what this even means. #TheErasTour @taylorswift13 @taylornation13

[Katie Jaeckel @Geo_Jaeckel]

@TMFanSupport can you help me? I’ve tried 5 cards (2 which were debit), 2 devices, and 3 browsers and nothing is working. I’ve tried all the tips provided by other Twitter users and nothing has worked. I keep getting this error message every single time.

[Katie Jaeckel @Geo_Jaeckel]

@mbcwdw @Ticketmaster @taylorswift13 Yeah - I tried 5 cards and 3 browsers (making sure to sign out from the others beforehand) and 2 devices and nothing is working :( two of the cards were debit cards. Just really sucks.

[Katie Jaeckel @Geo_Jaeckel]

@Ticketmaster I’ve tried 5 cards, 3 browsers, and all the recommendations that have been floating around and it still isn’t working :( #TSTheErasTour please help! @taylornation13 @taylorswift13

[Katie Jaeckel @Geo_Jaeckel]

@KristyMummau @alexpalmatier @TMFanSupport @Ticketmaster Same :(

[Katie Jaeckel @Geo_Jaeckel]

@itsmegaberg @ErasTourResell I tried all of it and it still isn’t working :/ @Ticketmaster

[Katie Jaeckel @Geo_Jaeckel]

@melvintillius @Ticketmaster @taylorswift13 @TMFanSupport I’m getting the same issue no matter how many cards I try or use :(

[Katie Jaeckel @Geo_Jaeckel]

@mbcwdw @Ticketmaster @taylorswift13 I tried putting my address all on one line and I tried multiple cards but it just keeps declining all of it. I’m so frustrated :/

[Katie Jaeckel @Geo_Jaeckel]

@mbcwdw @Ticketmaster @taylorswift13 Okay thank you! I’ll try that