Boston Globe Support

@BostonGlobe's Customer Support Team. We're here to help! Email us at [email protected] or call 1-(888)MYGLOBE

[Boston Globe Support @GlobeSupport]

@jbrady177 @BostonGlobe Good afternoon. We're disappointed to hear of your delivery issues and certainly apologize. Please DM @GlobeSupport with your account info and we will be happy to look into this further to ensure this gets resolved as soon as possible.

[Boston Globe Support @GlobeSupport]

@Karand69 @BostonGlobe Good morning, Karen. We do offer our subscribers the option to cancel digital accounts online in My Account or by starting a chat at https://t.co/M8kYCJqXKe. My Account is located in the top right corner of our homepage. DM @GlobeSupport if you need further assistance.

[Boston Globe Support @GlobeSupport]

@GratuitousV @BostonGlobe We apologize for this experience. I would be happy to ensure you are able to sign up. Please DM @GlobeSupport your email address, and I will be sure to get this resolved. We appreciate your readership.

[Boston Globe Support @GlobeSupport]

@clare_cronin @BostonGlobe My apologies. I see I asked you to DM @BostonGlobe when I should have asked you to DM @GlobeSupport. That way I can investigate this personally and get back to you in a more timely fashion. We appreciate your feedback. Thank you.

[Boston Globe Support @GlobeSupport]

@VHayden8 @BostonGlobe We are disappointed to hear of this experience with customer service. Please DM @GlobeSupport with your account/contact info, and I would be happy to look further into this and see what I can do to get you refunded. We sincerely appreciate your readership.

[Boston Globe Support @GlobeSupport]

@bennettpeer @BostonGlobe Hello Kyla. We are really disappointed to hear this. If you would like to DM @GlobeSupport with your account/contact info I would be happy to look into what is happening with your delivery and your CS experience. We value your loyal readership and feedback.

[Boston Globe Support @GlobeSupport]

@PaulEGrimaldi @BostonGlobe Good afternoon Paul. Please DM @GlobeSupport with your account/contact info and I would be happy to personally look into this for you and ensure this gets resolved.

[Boston Globe Support @GlobeSupport]

@nwayne66 @BostonGlobe Good afternoon. I am so sorry to hear of your poor experience with customer service. Please DM @GlobeSupport with details of this experience and your account info as we certainly want to research this further to improve the subscriber experience.

[Boston Globe Support @GlobeSupport]

@csscoreboard Good morning. I'm sorry to hear of your recent delivery issues. Please DM @GlobeSupport with your account/contact info, and I would be happy to ensure these issues get resolved ASAP.

[Boston Globe Support @GlobeSupport]

@shutupsmalls Good morning and Happy early Birthday! I'd be happy to check that off your wish list for you. DM @GlobeSupport with your account info and I will be glad to see what your best available rate is without a call. Thank you for your readership!

[Boston Globe Support @GlobeSupport]

@Servantofproces @BostonGlobe Hi Ethan. If you have a digital only account, you can cancel through My Account at https://t.co/zo3hJQveRj. Top right of our website. Are you having issues logging into My Account? If you have home delivery please DM @GlobeSupport and I will be happy to reach out directly.

[Boston Globe Support @GlobeSupport]

@AllisStieb Hi Allison. We apologize as we had a production issue this past Sunday causing most sections of the paper to be too damaged to be delivered. This unfortunately also led to our CS line being overwhelmed. Did you get the replacement Sun Globe on Monday? DM @GlobeSupport if not.

[Boston Globe Support @GlobeSupport]

@jonk6859 @BostonGlobe Good afternoon Mr. Kappel. I'm really disappointed to hear about this. If you'd like I would be happy to look into what is causing your nondelivery and the poor CS you received today. Please DM @GlobeSupport with your account/contact info, and I will ensure this gets resolved.

[Boston Globe Support @GlobeSupport]

@jbernoff Hi Josh. Were you able to get the mobile app to work for you? I was not able to replicate the issue, but I would recommend clearing the app's cache, forcing a stop, and restarting the app. DM @GlobeSupport if you need further assistance.

[Boston Globe Support @GlobeSupport]

@kimleonard @BostonGlobe Good afternoon. We value your loyal readership. Please DM @GlobeSupport with your account/contact info, and I would be happy to see what we can do about your home delivery rate.

[Boston Globe Support @GlobeSupport]

@AllisStieb @jenfaber @BostonGlobe We certainly apologize about your experience with delivery & CS. I would be happy to look into this further and ensure your delivery is made a priority and your feedback is passed on. DM @GlobeSupport with your account info, and I will do everything I can to get this corrected.

[Boston Globe Support @GlobeSupport]

@jenfaber @BostonGlobe @GlobeOpinion Hi Jennifer. We certainly apologize about this. This sounds as if a technical issue is preventing our delivery partner from getting our messages about your delivery restarting. Please DM @GlobeSupport with your account info, and I will be happy to get this corrected ASAP.

[Boston Globe Support @GlobeSupport]

@davejerome We apologize you have been missing your papers this week. I would love to get this back on track for you. Please DM @GlobeSupport with your account/contact info and I will be happy to get this corrected as soon as possible.

[Boston Globe Support @GlobeSupport]

@kmcclee @BostonGlobe Hello, I'm sorry to hear you're experiencing issues with delivery. Please DM @globesupport with the name, address, phone number or account number. I'd like to ensure this is resolved for you.