@LifeisFootbal1 Monthly billing is part of your selected plan. Since the distributor reads the meter every two to three months, estimates are necessary. These estimates are always corrected once an actual read is received. For actual read billing, a different plan is required.
For those of us who use gas, winter is a time when we usually see our bills go up. While it can be a bit of a shock when you initially receive your first winter bill, we've put together a few tips that will hopefully help to keep your bill down.
@LifeisFootbal1 Monthly billing is part of your selected plan. Since the distributor reads the meter every two to three months, estimates are necessary. These estimates are always corrected once an actual read is received. For actual read billing, a different plan is required.
@LifeisFootbal1 Monthly billing is part of your selected plan. Since the distributor reads the meter every two to three months, estimates are necessary. These estimates are always corrected once an actual read is received. For actual read billing, a different plan is required.
@BrendanHoffma19 Hi Brendan, it seems you selected a monthly billing plan, requiring the use of estimates. If you prefer, you can enquire about switching to a plan that allows actual read to actual read billing instead. Alternatively, providing photo reads helps improve the estimations.
@bilhars Following our previous correspondence, as mentioned, we maintain regular communication throughout the transfer process to ensure you stay informed about its status. It's important to note that transfers are not instantaneous, and we greatly appreciate your patience.
@bilhars Hi Bilhar. We'll need specific details, however, transfers generally undergo a ten business day cooling off period before proceeding. Upon commencement, we promptly notify customers via email and SMS as you mentioned. Further communications will keep you updated on the progress.
@neoghostz Apologies for any inconvenience. Due to high demand from our popular sales offers, we may have missed your call. It seems you were able to speak with one of our specialists yesterday. Please know that you can find helpful resources on our FAQ page and with My Account.
@Doddsyau Hi Peter, thank you for reaching out to us. For all account related enquiries, please contact us directly on 133 456, or email us at [email protected], and our customer service team will be able to assist you further. Regards, GloBird Energy.
@RobynAMilne We also have a 2% discount for combining both electricity and gas, so it will no longer appear if one transfers away.
We canโt be too sure without any account information, so please feel free to check your plan details or call us on 133 456.
@RobynAMilne Hi Robyn,
Not quite sure whatโs happened there, however it could be due to the discount conditions.
For example, we have a 2% discount provided a bill is paid on time.
@RealRugbyTragic Either way, weโd like to apologise for the negative experience and will endeavor to tackle our influx of calls during these sought after sales periods.
@RealRugbyTragic Please bear in mind that we do have other options available -
You can email to [email protected] and Live Chat on https://t.co/cj2rCaodvE
@RealRugbyTragic Itโs upsetting to know that youโve had to experience such a long wait time.
Truth be told, it can be a real struggle during busy sales periods, especially with their popularity.