1/3 Dear @Vodacom, a few friendly questions. a) Why close tickets when your customer can't answer the first call you make to them? We don't sit around waiting for your call, we also work. b) Why does it take 24-48h to open a ticket?
3/3 d) Why don't you seem interested in resolving the issue that has me getting 1-2mbps instead of 20, for the duration of my contract? e) Please can I have a refund, once you've solved this, for the months I didn't get what I was paying for?
2/3 c) Why can't the agent who dealt with my ticket the first 2 times I logged it (before it was closed cos I couldn't answer the first call π) pick it up so the third set of people don't have to start over again?
@wendyknowler do I have any rights around receiving a 20-year old bill with arrears? CoJ stuck a notice on my complex gate for 20 years of rates and arrears for the HOA. They had opportunity to send it to HOA (they've been sending the water bill to the HOA for 20 years). They...
... could have stuck a notice on the complex gate anytime in the last 20 years and didn't. Now must current owners pay rates incurred under prior owners' tenure, because COJ didn't send us a bill for 20 years? We did not know that we were missing a bill...
@Vodacom111 I'm now completely fed up, your service is beyond incompetent. You've breached POPIA by connecting someone else's PI to my installation request & sending me all their PI, and assumedly sending them all mine. 4 calls & this is still not sorted. @InforegulatorSA
@InforegulatorSA Hi, I've been trying for weeks and keep getting error messages. Any idea when it'll be available again? Or should I just submit the physical form via email?
@JHBWater URGENT!!!!! Ref 8005165881. Weβve been calling frequently since last Friday - AND NOW MY HOUSE IS FLOODED. Please get a team there IMMEDIATELY as a room is already 20cm underwater.
@JHBWater URGENT!!!!! Ref 8005165881. Weβve been calling frequently since last Friday - AND NOW MY HOUSE IS FLOODED. Please get a team there IMMEDIATELY as a room is already 20cm underwater.
@Discovery_SA I think there's a serious glitch in your latest app version. It continues tracking, long after I close the app, despite settings to the contrary. Please could you investigate as this is a privacy violation.
@Discovery_SA No need, I got hold of someone in Discovery who confirms it's a known issue and will be fixed with the next update. Yes it's still happening.