GT

[GT @Golden_G]

@ErinFrescas @Mollys_ADHD Maybe…. but imagine what great things you can be now that you are managing at this age…. ;-)

[GT @Golden_G]

@MYOB I am at a point now where I am willing to try any and every approach to get someone from @MYOB to sort my issue out… 8 hours of my life spent on the phone, multiple online chats and I am still waiting for someone to call back from 3 weeks ago!!!

Let’s see if this works!!!

[GT @Golden_G]

@13cabs I have been on hold trying to get through with the Lost Property team for an hour!!!!! Can someone please respond, it shouldn't be that hard

[GT @Golden_G]

@Telstra hey guys… I am in Pyrmont NSW (Distillery Drive) on a Velocity plan… first outage I have experienced in over 12 months so good job but no mention on your outages page

[GT @Golden_G]

so I have resorted to putting you on blast on social media so I can get a response

[GT @Golden_G]

@LenovoANZ if your business reputation was based solely upon your technical support your organisation would be dead in the water. My case has been is over a month old with no resolution. Each time I get through to someone I am promised it will be resolved... then crickets!!!!

[GT @Golden_G]

@iiNet hi guys we seem to have lost our internet connection in postcode 2011 since yesterday afternoon (20th May)

All NBN box lights are green. Internet light on modem is amber. I have power cycled both the NBN box and the Netgear modem a few times.

Invoice #: 109810582

[GT @Golden_G]

@clarky_82 I can’t believe her legal team tried it on... disgraceful.

[GT @Golden_G]

@iiNet Hi Chris in case you didn’t see my other reply they can call me now

[GT @Golden_G]

@iiNet hi guys we seem to have lost our NBN connection in postcode 2011.

Bottom 3 NBN box lights flashing green.

Invoice #: 109810582

[GT @Golden_G]

@iiNet No change with the status of the lights BTW

[GT @Golden_G]

@iiNet Ok she has plugged it back in Chris

[GT @Golden_G]

@iiNet Hi Chris thanks for coming back so quickly... I have asked my partner to power off and wait for a minute

[GT @Golden_G]

@clarky_82 Thoughts and prayers Clarky 🙏❤️

[GT @Golden_G]

@iiNet Hi Chris... sorry it’s been a bit hectic and I was called away for work. I’ll touch base in the morning... thanks for following up.

[GT @Golden_G]

@iiNet My connection has been painfully slow for a few days now yet the network status indicates no issues in my area (Elizabeth Bay, Sydney)... consistently only getting < 1.0 Mbps... Support calls are over 1 hour wait time so thought I'd ask here

[GT @Golden_G]

@iiNet Thanks again so much... and Merry Christmas to you and your tribe 👍🙏

[GT @Golden_G]

Thanks again Chris ... and Merry Christmas... :-)

[GT @Golden_G]

@iiNet Thanks Chris.... I really appreciate your prompt assistance and support. Is there a reference number or something I can quote ... or can you give me an idea of when this rep may contact me? And will it be via Twitter or phone?

[GT @Golden_G]

@iiNet Feel free to call me if you like Chris

[GT @Golden_G]

@iiNet I'm here anyway