Just 4 recurring themes accounted for 74% of the support volume we analyzed.
That’s not random ticket volume. It’s a signal.
When CX data is viewed as one connected system, recurring conversations can reveal where customer friction is building next.
https://t.co/KpGtj4RkEv
The CX stack wasn’t built for the AI era.
Crescendo CXP is. Specialized AI agents run CX on one shared foundation, learning from every conversation and continuously improving.
Not more AI layered onto the stack. One AI-native system built to replace it.
Today, we’re replacing the fragmented CX stack.
Meet Crescendo Customer Experience Platform (CXP): one AI-native platform built to run and continuously improve your entire customer operation.
https://t.co/VrMZ00QqOS
We have signed a definitive agreement to acquire Forethought, which will take #ZendeskAI's ability to learn from every interaction and will amplify it across every channel and platform. Read more: https://t.co/aqneG1yBmy
Chelsea 4 Man City 4 was a fabulous game. A great advert for the Premier League. And a great reminder Chelsea are under PL investigation for secret transfer payments under the Abramovich regime. And City have 115 charges pending over financial irregularities.
@DonreaI I think you need to understand it’s not about the transfer spend. It’s the ability to offer a player 400k a week because you’ve cooked the books when it comes to revenue. Or…pay a manager under the table to coach your team.
🗣️ “Lee Mason actually not doing what he’s employed to do, that’s actual factual information. He was supposed to check and he didn’t because he was busy checking something else and forgot. That just can’t happen.”
@VickyGomersall on the offside Brentford goal against Arsenal.
Reminder this was Antonio Conte after the north London derby last time:
🗣 "I listened to him [Arteta] complain a lot, he has to be focused more on his team and not to complain."
Our fireside chat with tech journalist @pomeranian99 is happening now. He's discussing the state of tech education today, the rise of AI assisted coding tools, and why developers love remote work. #SOflowstate
How are developers, technologists, and organizations adapting to the new normal of the remote workplace? Join us at Flow State on September 28 as we dig into the biggest challenges and topics in tech today with top industry experts & engineering leaders.
https://t.co/25mIYn3C4V
Dems boosted Peter Meijer’s election-denying extremist opponent in Michigan - despite Peter having the courage and principle to vote to impeach Trump at great personal cost. Remember this when Dems talk about defending democracy.