Lanie Green

Happiness cannot dock where bitterness is harbored

[Lanie Green @GreenLanie]

@arrivayorkshire well, these bus journeys get worse by the day. Sat on the 10.35 Lofthouse to Leeds 110 service and asked a middle aged man to remove his muddy feet from the seat and was met with abuse and threat to spit on me. I really despair. I wish id taken the car

[Lanie Green @GreenLanie]

@Purdy_Lodge A huge thanks for looking after us when we had car issues this week. It was an adventure to stay in the lodge with Stanley, who had great time being fussed by the friendly team and even getting a piece of ham!

[Lanie Green @GreenLanie]

@CostaCoffee really? My Brie and cranberry sarni just has cheese rind in it. I don’t know how you get away with it.

[Lanie Green @GreenLanie]

@TheRetroRocksta Yep, ordered this weeks ago. No jacket has arrived. No replies to FIVE emails. Complete scam

[Lanie Green @GreenLanie]

@danJkelsall @GallacherAndy bought me your book, the cunt. It’s refreshing & discombobulating to discover a more prolific swearer than I. Took me 20 mins to read, probs only 10 mins if I’d skipped the expletives. I’m compelled to say ‘bird watching with mr Oddie is my wet dream’

[Lanie Green @GreenLanie]

@VrboUK why is there no complaint function in your website?

[Lanie Green @GreenLanie]

@VrboUK terrible service. Booked a cottage in Oct. Owner took the money then canceled. No explanation. First I knew was the money back in my account. Contacted owner who said ‘sorry to cancel, hope you find something else’. Spoke to VRBO. Awful woman who laughed. Property 1851835

[Lanie Green @GreenLanie]

@MartinSLewis Neither can they solve why my smart meter registers high usage (more than just the fridge being on) when I’m not resident at my address for weeks at a time. I’ve had three different stories from their customer service advisors now

[Lanie Green @GreenLanie]

@MartinSLewis I have just spent an hour on the phone with British Gas and they cannot tell me why their own DD discount % doesn’t add up to their actual advertised rates. They also can’t point me to a policy doc that explains it.

[Lanie Green @GreenLanie]

@BritishGas Sent

[Lanie Green @GreenLanie]

@BritishGasHelp And now been on hold for almost half an hour. I'm freelance, so I'm charging you for my time

[Lanie Green @GreenLanie]

@BritishGas It's easy, I charge £65 per hour so you owe me £130. You record all the calls Right? So check the one I made on 16 Aug and the one just now. 2 Hours total. Sorting out your errors

[Lanie Green @GreenLanie]

@BritishGas I'm freelance, i have now spent two hours of my time sorting out you error. Who do i bill for my time?

[Lanie Green @GreenLanie]

@BritishGasHelp Grrr, I'm so fed up of your poor service. You randomly switched me to monthly payments - a have ALWAYS paid quarterly. After an hour on the phone last month you promised this had been resolved. NOW I have ANOTHER monthly bill and you are starting dept collection!

[Lanie Green @GreenLanie]

@dog_rates Stan’s not a fan of the cool pool we bought him

[Lanie Green @GreenLanie]

@BritishGasHelp Can some please pick up the thread of this chat please as it’s not resolved

[Lanie Green @GreenLanie]

@BritishGasHelp I’m fed up to the back teeth with the service. It’s impossible to speak to a human. When I eventually managed it they promised a call back at 3.15pm. Nothing! And now the service number just cuts you off

[Lanie Green @GreenLanie]

@tinatiger00 @BritishGasHelp Hopeless. Had to resort to Twitter and have a conversation that later until 9.30pm when a call would have been so much easier. And now they’ve even cut that off.

[Lanie Green @GreenLanie]

@BritishGasHelp Yep. Done that. Still nothing

[Lanie Green @GreenLanie]

@ScotRail So guard on train says absolutely 100% ScotRail will NOT pay for my taxi. Really abysmal advice. Worse than no advice at all

[Lanie Green @GreenLanie]

@ScotRail can someone PLEASE tell me if I can get from Perth the Avimore this evening? My train was due to leave Edinburgh at 18.50 to catch a connection at Perth at 19.12. NOW it’s leaving at 18.06 and not getting to Perth until 19.45. There are no trains to Avimore until tomoro