Gail Gardner

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[Gail Gardner @GrowMap]

@Chase How can you let one of your customers file TEN chargebacks against THREE people for money they earned and give him ANY of the money back?

You are enabling people to hire others, get the work, and then take their earnings away. THIS IS FRAUD and WRONG! @ChaseSupport

[Gail Gardner @GrowMap]

@JorgeAcuna72 @LeahRain77 Husband could be at work and not everyone has one. She probably didn't do his tail - the breeder did. I'm not a fan of that either.

[Gail Gardner @GrowMap]

Lol

[Julie Weishaar @NewHorizons123]

Sometimes you just gotta have fun!😀 I was just brushing my teeth when I looked in the mirror… and my reflection was a DOG. 🐶🪥😂 We both screamed. I ran. Honestly, I’m not sure who was more surprised. 😂

[Gail Gardner @GrowMap]

We have credit card companies that enable their customers to blatantly and repeatedly commit fraud and perpetrate wage theft of hundreds of hours of labor. One guy, 11 times, against 3 people, for $15,750!

And we cannot even get them to talk to us about it.

[Gail Gardner @GrowMap]

@chaycebecktv I can't use Telegram because I don't use a smartphone.

[Gail Gardner @GrowMap]

My fellow writers created a GoFundMe because they know the whole story of what is going on and they're worried about me, the horses, and the ducks.

Thank you in advance if you want to help by donating or sharing—every bit of help makes a difference. https://t.co/0UMRndS5Hx

[Gail Gardner @GrowMap]

@Emmanuelpro982 Anyone can share.

[Gail Gardner @GrowMap]

@essentialskill @OmiSido @aibloodmoon @RemcoTensen @DavidAmerland @gramm_football @MontseCano @simmonet @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits I have a few and want to get them before the worms so I've been pulling them as soon as they color and letting them ripen in the window.

[Gail Gardner @GrowMap]

@RemcoTensen @OmiSido @essentialskill @aibloodmoon @DavidAmerland @gramm_football @MontseCano @simmonet @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits Maybe it depends on weather where you live? It is pretty warm where I am year round.

And this year is insane. Hit 106 yesterday and 84 indoors. 102 today. Way more 100+ days than any years since I moved back. Three more in the forecast.

Watering heavily twice a day outside.

[Gail Gardner @GrowMap]

@OmiSido @essentialskill @aibloodmoon @RemcoTensen @DavidAmerland @gramm_football @MontseCano @simmonet @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits

[Gail Gardner @GrowMap]

@OmiSido @essentialskill @aibloodmoon @RemcoTensen @DavidAmerland @gramm_football @MontseCano @simmonet @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits Did you know you can grow little tomatoes and little peppers indoors over the winter? I've done it.

[Ann Smarty @seosmarty]

Checking our clients' digital PR campaigns we did 6+ months ago, I am seeing them become the top cited sources for LLMs, even for pretty huge sites.

There's, of course, a lot into that (apart from the fact that LLMs do love citing stats):

✅ Solid organic findability (direct correlation with citability. PR projects that didn't end up ranking well in Google are not cited that well)
✅ Strategic (and ethical) seeding on Reddit

I've seen many studies that LLMs seem to "trust" sources that regularly publish authority-driving content (original research, whitepapers, etc). Whether it is because they are like people (original research makes people believe a site is kind of a big deal) or because of all other signals (mainly, organic search visibility), but it surely works!

Bottom line: If you want to get cited by LLMs, invest in original research in your niche!

[Logan Robison ⚡️ @LoganARobison]

I just had the craziest customer service experience at the airport

Last night we stayed at the Four Points hotel in Salt Lake City. We had an early morning flight and the hotel offers a free shuttle to the airport.

Traveling with 3 kids means your mind is scattered in a million pieces. So when the shuttle dropped us off at the airport at 4:15am, I realized I forgot my glasses

I’ve had glasses since 5th grade and I’m pretty much dependent on them for everything (driving, working, etc.). This is also my only pair because apparently I haven’t learned my lesson enough times

When I realized I forgot them, I immediately called the hotel and explained what happened. The front desk attendant asked for my room number and if I was still at the airport.

“No problem. I’ll find them and have the shuttle driver bring them over.”

Instant relief

15 minutes later I get a call saying the driver was on his way with my glasses and I should meet him outside

Sure enough, Allen, the shuttle driver for the Four Points by Sheraton was there with my glasses.

One of the best customer service experiences I’ve ever had. The hotel front desk attendant could have offered to ship them or even tell me I was out of luck. But instead she went to my room, found my glasses, and sent the driver to find me at the airport.

@sheratonhotels you’ve got a good crew working for you at the Four Points in SLC. Thank you!

[Gail Gardner @GrowMap]

Make that $15,750. He filed another one. TEN are with @Chase VISA and of four with identical proof, they decided two with and two against.

Every case has a list of all 11 chargebacks so how can they not see the OBVIOUS FRAUD involved?

One lost case is with @AmericanExpress

[Gail Gardner @GrowMap]

Chargeback system is seriously broken. Good luck reporting it to credit card companies. Unless you're a current client they won't help.

Thieves should be arrested not enabled. Come on @Shopify @ShopifySupport Can't you escalate this?

[Christian @christiandoana]

A customer just won a fraudulent chargeback for $4,603.00 USD stating he didn't receive the product

We have every single shred of evidence against him that this is just plainly false and fraud:

- Complete communication log: 10 email threads from 6 months of documented correspondence showing the customer was satisfied, received the product and that the team ALWAYS responded to his questions or concerns in a timely manner with a resolution
- PLUS signed proof of delivery receipt

Now shopify is telling us, as I quote, these are the only options of what I can do:

"Report the customer to your local authorities to create an official record.
Consider pursuing civil action, such as small claims court, where your evidence will be valuable.
Report the customer's card to Visa or Mastercard to flag repeat offenders.
Block the customer from your store to prevent future orders."

This so high tier bullshit @Shopify

Anyone ever filed a lawsuit against a customer? Would love to get some advice into what to do here

[Gail Gardner @GrowMap]

Credit card companies need to stop siding with customers committing fraud. They are encouraging them to keep doing it.

There need to be legal penalties for chargeback theft. We have an ex-client who filed 10 fraudulent chargebacks against 3 different people totaling $13,750.

[Gail Gardner @GrowMap]

@Chase @ChaseSupport How can four payments against one invoice for the same time period with IDENTICAL PROOF be decided two for and two against? Are there no objective standards?

Out of 11 cases so far (believed to be 10 with Chase and 1 with @AmericanExpress) same fraud, he won 4, lost 6 HELP PLS!

[Gail Gardner @GrowMap]

@Chase How can you let one of your customers file TEN chargebacks against THREE people for money they earned and give him ANY of the money back?

You are enabling people to hire others, get the work, and then take their earnings away. THIS IS FRAUD and WRONG! @ChaseSupport

[Remco Tensen @RemcoTensen]

@OmiSido @DavidAmerland @aibloodmoon @gramm_football @MontseCano @simmonet @GrowMap @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @essentialskill @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits Good news children!

[Gail Gardner @GrowMap]

Lol. This is a great video.

[Remco Tensen @RemcoTensen]

@aibloodmoon @OmiSido @DavidAmerland @gramm_football @MontseCano @simmonet @GrowMap @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @essentialskill @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits 🙃

[Remco Tensen @RemcoTensen]

@aibloodmoon @OmiSido @DavidAmerland @gramm_football @MontseCano @simmonet @GrowMap @moniscope @eYordanov @AndyBeard @bhartzer @googleadviseur @essentialskill @cyberandy @MalharBarai @searchrook @blueglass @dawnieando @marc_laclear @RicRodriguez_UK @seoconspiracy @JeffGapinski @Ronaldosbornebc @zigojacko @kristileilani @JarnoVanDriel @Netanel @darth_na @robinlmay @JohnMu @terryvanhorne @SEOJoBlogs @rustybrick @micahfk @IAmJoseNieves @chippy @JudithLewis @jennyhalasz @dergal @searchmartin @MalteLandwehr @JonDMyers @AntonShulkeNT @smx @Waikay_X @DigitalSummits 🙃

[AllBusiness @AllBusiness_com]

A true AI agent doesn't just respond to customers; it resolves their problems independently, without human involvement. #AIagent #AIforcustomerservice #agenticAI #customersupport https://t.co/ZwAWiy8Iy1

[Gail Gardner @GrowMap]

Starting NOW - everyone welcome.

[Deborah E, Pro Podcaster/Videographer #SocialCafe @socialwebcafe]

Join us ( w/ Ms. @Ileane in less than an hour! #SocialCafe

We will be chatting about Digital Boundaries!

Info in graphic below ⬇⬇⬇

https://t.co/oMeFTkeRvO