Guoxing Gu

A senior tech guy passionate about innovations and efficiencies

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 19
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.
See full technical logs & receipts here: https://t.co/BkHpICCbrM

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 18
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.
See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 17
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved Day 16
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 14
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.
See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 13
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering @elonmusk

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 11
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 9
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 8
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 6
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 5
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.
See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved 、
Day 4
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 3
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 2
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

DAILY BUG TRACKER: Account Desync Unresolved
Day 1
Reposting to draw attention to a severe billing/database routing mismatch. My payment is active on one handle, but my data history is locked on this one.

See full technical logs & receipts here: https://t.co/BkHpICCJhk

@XDevelopers @Support @Premium @Engineering

[Guoxing Gu @GuoxingGu01]

I am a paid subscriber (X Premium basic) but have been unable to use Grok for over 6 weeks. I can see my chat history, but I cannot start a new chat or continue any old one. The chat function is completely locked. see the included screenshot, saying grok was unable to reply.

On May 27, X platform charged me $40 for auto renewal, there is a message at the bottom end of the receipt, saying I can contact X at [email protected]. however, my inquiry email was not delivered, showing a message "Our customer support options have changed and this mailbox is no longer monitored".

I spent time on X looking for proper contact, however, no way to get serviced. Can someone help me to solve the issue?

Thanks!

@Grok @support @premium

[Guoxing Gu @GuoxingGu01]

CRITICAL DATABASE BUG: Premium License Split / Read-Only History

My $40 auto-renewal payment on May 27 went to the wrong email backend, splitting my premium status across two account IDs:

This Account (@GuoxingGu01): Long posts work and my entire Grok chat history is visible, but the input box is hard-locked ("Grok was unable to reply") on ALL new and old topics for more than 6 weeks. It is in a completely read-only state.

My Old Account (@guoxin_gu): Has zero history, but Grok works perfectly here because the compute token attached to it.

Can an engineer please merge these permissions or force an account flush on this handle?
@XDevelopers @Support @Engineering @grok @premium