Support Desk Out

1.77K Following,8.94K Followers

[Support Desk Out @Gwr_HelpHQline]

@ThoricGreegor Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Greg Skrimshire @ThoricGreegor]

Currently slowly roasting alive onboard another defunct @GWRHelp train enroute from Bristol Temple Meads to Weymouth.
“Aircon” seems as if it’s on Winter mode and is pumping out hot air.
This is not a one off experience.

[Support Desk Out @Gwr_HelpHQline]

@ArtwithKrissy Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Support Desk Out @Gwr_HelpHQline]

@harrietbutcher Thank you for bringing this to our attention☺️.My name is Anne!As supervisor, I sincerely apologize for the delay.Due to the Current situation , please FOLLOW BACK and send as a DM with the Claim details.🌹🌹

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Harrietbutcher @harrietbutcher]

@GWRHelp I was told my train from Alton to Waterloo was cancelled due to a Woking fire and advised to get a taxi to Guildford to get into London by gwr staff. Please can you share the link for me claim back the taxi for this journey.

[Support Desk Out @Gwr_HelpHQline]

@pochita77310 Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[SirMbappon @pochita77310]

@GWRHelp Hello, why is my train stopped at Westbury Station? I took the train from St. Pancras to Exeter at 12:35 p.m. Thank you in advance.

[Support Desk Out @Gwr_HelpHQline]

@GirlHackney Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Hackney Girl @GirlHackney]

@GWRHelp You send me an email saying my scheduled train will be delayed, (making me miss my meeting) So I apply for a refund and it is refused because you say you cannot see the train has been delayed?? SERIOUSLY??
Charlatans.
#GWR #BritishRail #traintravel #transport

[Support Desk Out @Gwr_HelpHQline]

@ginger_TimAU Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Tim @ginger_TimAU]

2 of my 3 trains today were delayed by over 15 minutes. The 3rd one was cancelled altogether. I now have to wait an additional 40 minutes to go a different route with a further change, only that is delayed by 8 minutes too, so I’d still miss the connection 😡 @GWRHelp

[Support Desk Out @Gwr_HelpHQline]

@daneyka0408 Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Daneyka Southwell @daneyka0408]

@GWRHelp my delay repay claim has been rejected twice by you as you’ve claimed your train wasn’t the one delayed (it was) how can I get this amended please?

[Support Desk Out @Gwr_HelpHQline]

@glebazz Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[bipolar bear @glebazz]

On @GWRHelp train. The conductor is talking nonstop for 10min about all kind of obvious or useless nonsense. Announcements over announcements. Oh, to dream of a world where the quiet is a value

[Support Desk Out @Gwr_HelpHQline]

@alex_1871_ Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Alex @alex_1871_]

@GWRHelp hello, my return train to Pangbourne later from Paddington (23:31) is cancelled - will taxis be available from Reading?

[Support Desk Out @Gwr_HelpHQline]

@JBarker805 Thank you for bringing this to our attention😊, We sincerely apologize for the delay.Due to the Current situation, please FOLLOW BACK and send as a DM with the claim details

[Support Desk Out @Gwr_HelpHQline]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Jamie Barker @JBarker805]

@GWRHelp hi, what is happening to the 2.52 service from Morton in marsh to London Paddington? Still no sign of it at the station