The CMA is now including package holidays in its investigation into cancellations and refunds.
The regulator must be ready to come down strongly on anyone unnecessarily delaying or denying refunds.
Together, we are making a difference.
#RefundPassengers
https://t.co/4wJtENOWcR
@TUIUK now have an online refund system...however they are still saying they are busy and allow 4 weeks for money to arrive....whats the bloody point of having online system that makes you wait again!! I'm guessing they will delay again in 4 weeks time. Sharks
@TUIUK now have an online refund system...however they are still saying they are busy and allow 4 weeks for money to arrive....whats the bloody point of having online system that makes you wait again!! I'm guessing they will delay again in 4 weeks time. Sharks
Millions of people have been left out of pocket by airlines and holiday firms openly flouting the law.
It's clear that the CAA's powers are inadequate to deal with this crisis.
We need much stronger action to stamp out bad practice.
#RefundPassengers
Absolutely appalling service from @TUIUK I have a refund voucher for the value of the holiday I booked in April but the call to get it refunded to me gets ended with 'we are busy right now call back later' each time I call. Sort it out @TUIUK I won't be booking again.
After contacting MD [email protected] re my refund I now realise that they are likely to never pay me back. @TUIUK are now being taken to court. They are liars, full of excuses and I suspect they will go to the wall before long good riddance.
We welcome the news that the @UK_CAA is reviewing how airlines are handling refunds.
The situation isn't improving, so we'd expect it to take strong action against any airlines that are breaking the law.
#RefundPassengers
โช https://t.co/Jmfptex8N5
@_bridlewis@Flight_Refunds@TUIUK Unfortunately you should worry, if the @TUIUK CEO is giving out the wrong number to get your refund it smacks of a sinking ship for sure.
@TUIGroup@TUIUK seriously, tell your staff to stop cutting people off when they finally get through on hold. We get you donโt want to cough up refunds but youโre an embarrassment. Pathetic company that I and many others will never use again as a result