@TurkishAirlines
Subject: Formal Rebuttal – Case Ref: TK0140 / 13 August 2025 – Denied Boarding
Dear Customer Relations Team,
Thank you for your response dated 15 December 2025.
However, I must formally reject your conclusion that I “arrived late at the boarding gate,”
I am now sharing this publicly for transparency and passenger protection.
Everything is documented.
Everything is true.
And everything can be proven.
cc: @TurkishAirlines@StarAlliance @SHGM_GM @ksagacaorg
We had to purchase 2 last-minute TK tickets + 11 Saudia tickets the next day to get home.
I submitted a full complaint by DHL to Ankara HQ over 3 months ago — zero response.
Emails bring only the same copy-and-paste reply blaming us for “late arrival”
No care.
No rebooking.
No assistance.
Not even sympathy.
They ignored documented evidence that my granddaughter had been hospitalized in Istanbul just days before — yet still treated her as “standby”.
No airline departs when confirmed passengers “do not report”.
Turkish Airlines’ claim that we “arrived late to the gate” is provably false and contradicts their own boarding passes.
We were left with 8 children, including a medically fragile infant.
This included my post-cardiac-transplant granddaughter, medically documented as priority.
At the gate, we were carrying 6 genuine boarding passes with confirmed seats — and still were denied boarding.