@UKUrbanPrepper We're sorry that you've had this experience again. Thanks for getting in touch with us on our support email. We've offered you a free return and a full exchange.
We're also bringing it up with the courier to see what they can do to improve.
Apologies again!
@UKUrbanPrepper I can see that you emailed and we got back to you this morning. We're sorry for the damage in transit.
Just tying your two messages together and seeing that this is a gift.
If you'd like a free return and a replacement, please mail us, and we'll sort it for you!
@HerbieSquid Hi Chris, sorry to see this. The backspring has snapped and we need to replace the knife under warranty.
Can you please mail this picture to us at [email protected] with your order numbe. We'll get back to you quickly to get things resolved!
@NoOrdinaryDIARY That is an innovative solution ... don't wish for it ... just buy it! 😉😂
You're welcome, and please let us know if there is anything else we can help you with!