Hels Bells

[Hels Bells @HellsBells2210]

@Decathlon @XCallAgent_ Got a very angry agent ‘ Patrick’ from your call centre when I said I didn’t want to sign up to a foreign money transfer app to get the money taken from my account without my permission. He hung up on me when I asked for an alternative method. What next?

[Hels Bells @HellsBells2210]

@XCallAgent_ Unfortunately your team member hung up on me when I tried to enquire further as to why money has been taken without my authority.

[Hels Bells @HellsBells2210]

@XCallAgent_ I have DMd you and sent you the receipt to show no payment authorised to planet patrol your charity partner

[Hels Bells @HellsBells2210]

@XCallAgent_ I have followed you, will direct message

[Hels Bells @HellsBells2210]

@DecathlonUK attended your Southampton store today and you took money at your till for Planet Patrol without my consent. It’s not on my receipt just my bank statement - how is this right?

[Hels Bells @HellsBells2210]

@qrsupport I have DMd you with the details. Thanks

[Hels Bells @HellsBells2210]

@qrsupport due to fly on Thursday 19th from Hanoi to London, you have cancelled the London flight and just deleted all information about the Hanoi flight, what are we meant to do? Why? How do we get a refund on both flights?

[Hels Bells @HellsBells2210]

@qrsupport Ok @qrsupport I have direct messaged you about our flight tomorrow from Hanoi.

[Hels Bells @HellsBells2210]

@British_Airways just double checking that it’s correct that anyone travelling with yourselves from London to USA with an ESTA is unable to check in online and only at a help desk at the airport ??

[Hels Bells @HellsBells2210]

@VirginBalloons so disappointed that todays balloon flight in Sussex cancelled for the 4th time - 6kn, clear skies, full vis, cool temps & sunshine predicted for this morning & still wind deemed as ‘too strong’. Please tell me what the weather conditions should be & when to book?

[Hels Bells @HellsBells2210]

@HastingsDirect Hi I can’t get through to anyone for last two days due to your technical error and need to cancel my insurance policy as I’ve sold the car. Can’t find anyway to do it online and can’t call- what’s the answer please?

[Hels Bells @HellsBells2210]

@monzo Thanks @monzo I have messaged you directly. Hoping you can help as @HotelChocolat aren’t unfortunately..

[Hels Bells @HellsBells2210]

Hi @monzo @HotelChocolat are now saying that you have taken the money from my account and not them, despite their customer services saying a ‘number of their customers experienced the same problem’ are you able to help please?

[Hels Bells @HellsBells2210]

Yesterday I made a purchase @HotelChocolat Southampton. Today the same store took £ from my card without my consent.Your customer services say I have to apply for a refund to get my £ back because you stored my card details and have taken more £ from me. This can’t be right?

[Hels Bells @HellsBells2210]

@HotelChocolat over 24hrs since one of your stores took £ from my card without my permission and I’m still waiting for you to return my money.. any update please?

[Hels Bells @HellsBells2210]

@HotelChocolat Thanks Hattie @HotelChocolat I’ve dmd you and sent screenshots of the bank transactions to try and get this sorted ASAP

[Hels Bells @HellsBells2210]

Yesterday I made a purchase @HotelChocolat Southampton. Today the same store took £ from my card without my consent.Your customer services say I have to apply for a refund to get my £ back because you stored my card details and have taken more £ from me. This can’t be right?

[Hels Bells @HellsBells2210]

@DunelmUK Hi Rebecca @DunelmUK I’ve just DMd you that information. Look forward to your response to get this sorted.

[Hels Bells @HellsBells2210]

@DunelmUK I am still waiting on my partial refund for faulty goods and for you to collect your faulty drawers.. it’s been 6weeks since my delivery and about 20 emails..please can you sort this finally?! #faulty #poorcustomerservice #dunelmfurniture

[Hels Bells @HellsBells2210]

@AXS_UK I have moved house since I bought some gig tickets at the start of the year, how do I change the address you are going to post them to next week please?

[Hels Bells @HellsBells2210]

@TeamKnowhowUK Ok Becky. I have dmd you on the same trail. I will await a response

[Hels Bells @HellsBells2210]

@TeamKnowhowUK Astoundingly bad customer service received once again from Curry’s! Another failed delivery-sending the engineers but not the product, and then promising me a complaint response within 24hrs but what a surprise-nothing heard from them at all! #worstcustomerservice