Hetty Blake

I'm Hetty. Graduate from the royal agricultural college 2014. Now at Bristol studying Law as a masters, still pony patting part time!

[Hetty Blake @HenriettaCBlake]

Great day with @HMRCgovuk waited for 30 mins to then speak to 4 people for 40 mins who couldn’t help with EIS, and passed me to other people and then hung up on me. Spent half an hour on hold to be given the wrong number 0/10

[Hetty Blake @HenriettaCBlake]

@santanderuk considering you’re closing branches, why can’t someone do a marriage name change online like so many other banks allow?

[Hetty Blake @HenriettaCBlake]

@ClipMyHorse can you please sort out the badminton tv streaming? Those of us with paid season passes are not able to watch the trot up.

[Hetty Blake @HenriettaCBlake]

@thetrainline I haven’t been able to access my return ticket for my trip back from Birmingham! It was over £100! Not happy at all!!!!

[Hetty Blake @HenriettaCBlake]

@thetrainline my return train ticket is not showing in my app. Can someone contact me asap?

[Hetty Blake @HenriettaCBlake]

@thetrainline hi. I am missing a ticket for the return leg of my journey. Can someone contact me asap so I can get on the train home.

[Hetty Blake @HenriettaCBlake]

@thetrainline can someone contact me asap? I am missing my return journey ticket on the app and need to board a train asap

[Hetty Blake @HenriettaCBlake]

@easyJet Send a message

[Hetty Blake @HenriettaCBlake]

@easyJet when can we expect to get an update on our broken suitcase. Reported 2 months ago and nothing since

[Hetty Blake @HenriettaCBlake]

@easyJet Do you have any update for us? Reported a month ago and no reply so far. Need our bag replaces ASAP.

[Hetty Blake @HenriettaCBlake]

When you pay almost £100 for extra luggage you tend to expect the whole suitcase to arrive and without a dent! Terrible @easyJet #lostwheel #brokenbaggage

[Hetty Blake @HenriettaCBlake]

Kudos to @VodafoneUK for trolling @virginmedia’s appalling care of loyal customers, I’ll be in touch #virginmedia

[Hetty Blake @HenriettaCBlake]

@virginmedia I spoke to someone on the phone and asked them to raise a formal complain for me. They said they would do this but I have very low expectations of virgin media’s customer care.

[Hetty Blake @HenriettaCBlake]

@virginmedia your treatment of existing customers is abysmal. How can you offer new contracts for under £30 and tell me the best deal you can get for me, customer of 5+ years is almost £50. Disgraceful behaviour especially in the current economic climate. #virginmedia

[Hetty Blake @HenriettaCBlake]

@virginmedia I still haven’t heard anything back from my complaint. Do you know what the usual time frame is? #virginmedia

[Hetty Blake @HenriettaCBlake]

@virginmedia I have spoken to someone and requested a call back from someone more senior. I’ve filed an official complaint but as is typical of virgin I haven’t heard anything back. #virginmedia

[Hetty Blake @HenriettaCBlake]

@virginmedia But the “best you can” is worse that ANY other deal on your website so is absolutely not the best you can. It’s a barefaced lie. You tie people in to longer and longer contracts without permission and increase prices by ridiculous amounts for no reason. Appalling #virginmedia

[Hetty Blake @HenriettaCBlake]

@TUIUK been on hold to three different phone lines for over 3 hours today. Someone please help! Trying to book a holiday and a deposit paid last year

[Hetty Blake @HenriettaCBlake]

Anyone else find @tvlicensing to be the most backwards system on the planet? You cancelled my direct debit for some unknown reason and now it’s £50 for three payments because you pay 6 months in advance. Bizarre!! No TV for us. Thank god for @netflix!

[Hetty Blake @HenriettaCBlake]

@RoyalMailHelp can someone contact me ASAP about a delivery that says it’s been delivered but hasn’t been received. Thanks