Sammy Gildroy

[Sammy Gildroy @Imagine_Futures]

I do want to say this clearly - the frontline staff today have been outstanding. Calm, polite and professional throughout, despite having to manage the consequences of poor operational decisions.

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @Eurotunnel @HighwaysEngland @LeShuttle_Fre @GetlinkGroup One of the busiest travel days of the year and Eurotunnel operations are in complete disarray.
Tailbacks on the M20, 1.5hrs crawling to check-in, chaos inside the terminal.
Not value for money. #Eurotunnel #M20

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @Eurotunnel @GetlinkGroup Worth saying, I haven’t posted about Eurotunnel for over two years because the service has generally been good.

That’s why today stands out so starkly. This feels less like pressure and more like a failure of operational change management under peak demand.

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @Eurotunnel @HighwaysEngland @LeShuttle_Fre @GetlinkGroup One of the busiest travel days of the year and Eurotunnel operations are in complete disarray.
Tailbacks on the M20, 1.5hrs crawling to check-in, chaos inside the terminal.
Not value for money. #Eurotunnel #M20

[Sammy Gildroy @Imagine_Futures]

@LeShuttle Fantastic, smooth and professional service today. Lot’s of friendly staff on hand, a great start to the holidays. Thank you all at @LeShuttle

[Charlotte Cornell 🌹✍️ @CharloCornell]

Great to visit @KentMSTC today to see the work of @UniKent who have a world-leading integrated Parkinson’s therapies programme based at the centre. To find out more or to self-refer to the programme visit https://t.co/bgpchk7t2U

[Sammy Gildroy @Imagine_Futures]

Letter E just disappeared from the board, we went to the line your stewards put us in.

[Sammy Gildroy @Imagine_Futures]

@LeShuttle good evening, currently waiting in Calais, what happened to letter E??? We are now boarding with letter F! Please can you confirm our departure time.

[Sammy Gildroy @Imagine_Futures]

#TheMysteriousMansionofMystery @westgatehall #CanterburyFestival #familyfun #HalfTerm #halftermfun #CANTERBURY

[Sammy Gildroy @Imagine_Futures]

#MartinLewis #EnergyCrisis #energybills #EnergyPrices #SocialJustice

[Sammy Gildroy @Imagine_Futures]

@nationalexpress Tried calling, no reply. Ticket number EUUEP262. Did not get on delayed bus at Canterbury due to 1hr delay, would miss connection risking personal safety onward journey. Would like reimbursing/rebook for tomorrow, have put all info in virtual chat 2 hrs ago. Again no help avail

[Sammy Gildroy @Imagine_Futures]

@nationalexpress have just stranded an my elderly mother with no communication or solution. You are putting her personal safety at risk. Please can I have a non premium customer service number so we can rectify the situation. Absolutely disgusting service. #rubbishcustomerservice

[Sammy Gildroy @Imagine_Futures]

@nationalexpress is there anyone actually in customer service? I have sent you a message via ‘live’ chat and you have seen it at 2.20, now 3.50 and you have not responded. Not very ‘live’ for a live chat service. #jokecustomerservice

[Sammy Gildroy @Imagine_Futures]

@nationalexpress have just stranded an my elderly mother with no communication or solution. You are putting her personal safety at risk. Please can I have a non premium customer service number so we can rectify the situation. Absolutely disgusting service. #rubbishcustomerservice

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @YvonnePtwit @LeShuttle @Eurotunnel what is happening with your organisation this evening in the waiting lanes????? Staff DO NOT a seem to know what they’re doing. It’s a complete mess. We have now missed 2 trains in the waiting area. STOP blaming passport control.

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @lducken1 @LeShuttle not exactly true.

[Sammy Gildroy @Imagine_Futures]

@LeShuttle @SimonBrundish Hi Jamie, @LeShuttle this isn’t strictly true. We are through pass port control and you are operating with delays. This may be normal due to the volume of cars but please don’t say we are not delayed, we are. 😡😡

[Sammy Gildroy @Imagine_Futures]

@LeShuttle respond please #unhappycustomer

[Sammy Gildroy @Imagine_Futures]

@LeShuttle what happened to the 19.50 train???? Did you cancel it???

[Sammy Gildroy @Imagine_Futures]

@LeShuttle a response would be helpful 🤷🏼‍♀️

[Sammy Gildroy @Imagine_Futures]

@LeShuttle booked on the 19.50 train, managed to get through passport control and to pre boarding park 19.25. 5 lanes of queues and no sign of boarding the 19.50! Has it been cancelled? Or are you indeed running late??

[Sammy Gildroy @Imagine_Futures]

@LeShuttle what happened to the 19.50 train???? Did you cancel it???

[Sammy Gildroy @Imagine_Futures]

@LeShuttle booked on the 19.50 train, managed to get through passport control and to pre boarding park 19.25. 5 lanes of queues and no sign of boarding the 19.50! Has it been cancelled? Or are you indeed running late??