Mark Pritchard

Founder of JAM IP and JAMSTech. Specialist area is multi-channel Contact Centres. My tweets are personal

[Mark Pritchard @JAMSTech]

@AskAmexUK Yes I did have the Amex card and a voucher was sent but expired by 1 day when I called to say that I could it visit the store due to Covid. @AMEXUK HAVE REFUSED TO REISSUE ALSO MY #COMPLAINT HAS NOT BEEN ACKNOWLEDGED

[Mark Pritchard @JAMSTech]

DM @AskAmexUK @Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.

[Mark Pritchard @JAMSTech]

DM @AskAmexUK @Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.

[Mark Pritchard @JAMSTech]

@AskAmexUK @Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.

[Mark Pritchard @JAMSTech]

@AskAmexUK @AmexUK @AmericanExpress have just refused to honour a #voucher issued under the @Costco partnership. @AmexUK and Peter from customer service unable to resolve despite #Covid19 making it impossible to use credit

[Mark Pritchard @JAMSTech]

@AmexUK @AmericanExpress have just refused to honour a #voucher issued under the @Costco partnership. @AmexUK and Peter from customer service unable to resolve despite #Covid19 making it impossible to use credit

[Mark Pritchard @JAMSTech]

@Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.

[Mark Pritchard @JAMSTech]

@Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.

[Mark Pritchard @JAMSTech]

@AmexUK @AmericanExpress have just refused to honour a #voucher issued under the @Costco partnership. @AmexUK and Peter from customer service unable to resolve despite #Covid19 making it impossible to use credit

[Mark Pritchard @JAMSTech]

@ejdewit2056 @NStoronsky @ChadWestTweets @RevolutApp Have you had a response now from @RevolutApp. I still have not had funds from 2 weeks credited

[Mark Pritchard @JAMSTech]

@RevolutApp Please ask @RevolutApp Live Agent to respond to my chat. When will #Revolut credit my #account with the funds sent 10 days ago?

[Mark Pritchard @JAMSTech]

Same situation for me with funds confirmed sitting with @RevolutApp but not available to me.

[Mark Pritchard @JAMSTech]

The response given by @RevolutApp did not help as #Revolut said that I would be contacted by Live Agent through app. Another day and still no response. The sending bank is now conducting an #investigation and trace

[Revolut @Revolut]

@JAMSTech Hey Mark! We have reached out to you via DMs. Should you have any questions or concerns, please do raise them there 🙏

[Mark Pritchard @JAMSTech]

Am looking forward now to #Revolut @RevolutApp @RevolutBusiness making funds sent a week ago available to me

[Revolut @Revolut]

@JAMSTech Hi there. We'll be glad to help you with this. There is a message from us in your DM inbox 📬

[Mark Pritchard @JAMSTech]

Did @RevolutApp sort your issue My transfer of funds into my #Revolut account has been pending for over a week and with funds unavailable has caused me additional expense. #Unbelievable

[edewit @ejdewit2056]

@JAMSTech @NStoronsky @ChadWestTweets @RevolutApp Hi Mark, same here - these people are hiding being their so-called policies and procedures... imaging if I as an individual “hi jacked” your money in similar way - my ass would be in jail in matter of hours... but when an institution does it ? Different rules apply!!

[Mark Pritchard @JAMSTech]

@enlamiradlalupa @RevolutApp Please contact me to resolve my fund transfer in as it has been a week and I now am seeking #compensation and will direct to #ombudsman if not resolved today

[Mark Pritchard @JAMSTech]

@RevolutApp not responding and funds sent a week ago have not been released No agents respond to chat

[World Rugby Museum @wrugbymuseum]

@PeterJones37 @GwasgGomerPress

[Mark Pritchard @JAMSTech]

This is great news for @Servion

[Sheila McGee-Smith @McGeeSmith]

See You on the Other Side, Laurent https://t.co/uHqix8YJx2 <Unlike @Avaya, I don’t have to say goodbye to @Laurent08, as he heads to takeover as CEO of @Servion @nojitter