๐น+๐๐พ+๐๐พ'er. Bookworm. Low-key guitar twanger. Martial arts enthusiast. Purveyor of corny jokes daily and nightly. UX research and design is my jam.
Great article shared by @jmspool, from @AppleBananaUX. As someone who worked in tech support before coming back into design, I saw the immense wealth of user research that support teams have. They can be an effective ally to scale user research efforts.
I believe that support teams are a great source of user research that most UX teams don't take anywhere near complete advantage of.
How might we work with our support teams more closely?
https://t.co/ilwoAAOCGg
"People donโt simply buy products or services, they โhireโ them to make progress in specific circumstances."
#JobsToBeDone#uxdesign#productdesign
https://t.co/ETewnNW0y2
2/2 .. there, but Android users can't currently access them. This is particularly salient when one of the major goals of your app is to reportedly increase access to other folks. Hopefully this changes in the near future!
1/2 @joinClubhouse is an Android app on your product roadmap for the *super-near* future? There are a lot of people interested in your app, that can't currently access it while it's in the iOS-only beta phase. A number of job hunting and mental wellness resources are collecting..
We're Alphabet workers. Weโve been organizing for over a year, & weโre finally ready to share why.
This morning, we're announcing #AWU, the first union open to *all* workers at any Alphabet company.
Every worker deserves a unionโincluding tech workers.
https://t.co/m2Qmjwz32V
When you weaponize a platform to foment hate and potentially rebellion via misinformafion, you need to be banned.
The best time for @Twitter, @Facebook, et. all to #BanTrump was four years ago. The second best time is now.
Early research up front before investing in full-blown marketing campaigns and software development work - this can be a huge cost-saver down the line. No one wants to look back at costly mistakes in launched products/services that could have been caught with prelim research.