Jeff Woodland

I talk and write about making conversations better between customers and businesses.

[Lisa J. Martin🦋 @LisaLisajm5]

Join us on Wednesday, January 29, for our upcoming webinar with Chris Reese of @Cresta and @JWWTweets of @Five9 as they dig into the key #AI strategies that are transforming customer experience in #FinancialServices.

Register here:
#PartnerPowered https://t.co/XmxGeYtGih

[Sheila McGee-Smith @McGeeSmith]

Today, @Five9 published an eBook detailing its approach and success in #AI for Financial Services. In an analyst pre-briefing, @JWWTweets excitedly shared 3 financial vertical success stories. #CX CCaaS #AIAgent @NikiHall @MattMcG https://t.co/G7DZ3RLgej

[Five9 @Five9]

#GenerativeAI is radically transforming how #FinancialServices manages customer experience and workflows — creating new possibilities to increase wallet share and improve the efficiency of your organization.

📘 Read this e-book: https://t.co/Q1MjLqV0BS
#TheNewCX #CX

[Five9 @Five9]

The 2024 @Gartner_inc Magic Quadrant™ for Contact Center as a Service has just been released, and we’re thrilled to share Five9 has once again been named a Leader.

Learn more: https://t.co/SmqsySQygc

#TheNewCX #CCaaS #MagicQuadrant #Gartner

[Five9 @Five9]

Can't make it to #Five9CXSummit in-person? Join the CX Summit Keynote Livestream for free and experience the future of CX from wherever you are.

Hear directly from #CX leaders at @AlaskaAir, @BTGroup, @Deloitte, @TheIvyColle, @TrueReligion, @Nasdaq, @ServiceNow, @WyndhamHotels, & more.

Secure your spot: https://t.co/etVcQGWMaM
#TheNewCX #AI

[Jeff Woodland @JWWTweets]

@Five9 CTO and Head of AI, @jdrosen2, joined the exceptional @MaribelLopez on "The AI with Maribel Lopez" podcast. They discussed the future of #TheNewCX and its impact #AI is having on the contact center experience today. https://t.co/8iKlK5deFq

[Sheila McGee-Smith @McGeeSmith]

The best information vendors can provide on the value of AI is how customers are using and benefiting from solutions. Report analyzes the strategies of 120 @Five9 IVA healthcare customers leveraging its IVA. @JWWTweets @RJamesmeyer @EvanKirstel https://t.co/7sALy2eHNW

[Jeff Woodland @JWWTweets]

Exciting times at Dreamforce. Five9 unlocks new enhancements with its Salesforce partnership on Service Cloud Voice BYOT https://t.co/m8hvw56T81

[Jeff Woodland @JWWTweets]

@LisaLisajm5 @Five9 @aceyus @_Blackchair @CBTSConnect @NuanceInc @Carousel_Ind @Staceyecolesd Fun and engaging presentations for all!

[Jeff Woodland @JWWTweets]

@EvanKirstel @Five9 That is a great question. Yet rarely answered.

[Jeff Woodland @JWWTweets]

If over 200+ contact centers professionals selected their top priorities in a competitive match up, what would happen? Watch this highlight video to learn! https://t.co/WuJMxPZr4A

[Jeff Woodland @JWWTweets]

Listen to ⭐️ @EbullientErin ⭐️ from @Five9 quickly discuss how AI enhances the patient experience in healthcare #ViVE2023 #HiMSS23 #EnterpriseConnect. https://t.co/vVhaDz4bkz

[Jeff Woodland @JWWTweets]

Love March Madness? Work in a Contact Center? Come play this game! "A tournament of CC priorities played by CC professionals." Might win a $10K donation for your favorite school. #Five9 #CXNation https://t.co/wkLwJhKwuY

[Jeff Woodland @JWWTweets]

The 2023 @Five9 CX Bracket Challenge is officially live! Head to the link and use your industry expertise to rank your priorities. Good luck, and may the best #CX professional win! https://t.co/5WPOAbvGaW

[Jeff Woodland @JWWTweets]

What creates HUGE headaches in customer conversations? Language. ;-)
What can you do when your customer can't write in English well?
Read how #Five9 is using AI in chats to help customers get what they want when their command of English is a problem. https://t.co/wm8Nvka8rY

[Jeff Woodland @JWWTweets]

Healthcare providers and payers are spending on at AI to improve communications. But how will AI be used? Read this blog to understand the most popular use cases. https://t.co/TWC877yfB1

[Jeff Woodland @JWWTweets]

"Going into 2023, retailers should secure their promises with intelligent virtual assistants (IVAs) to provide customers with real-time delivery updates," says @JWWTweets, Director of Vertical Marketing at @Five9. Read on. @etail https://t.co/uKWppVDdZF

[Jeff Woodland @JWWTweets]

https://t.co/MMBePrDREp
Prediction for 2023? Travel is back. But we customers are more demanding than ever. AI innovation will help immensely with making each conversation count.

[Jeff Woodland @JWWTweets]

B2B Tech Influencer @EvanKirstel and the @Five9 crew talk scary #CX experiences in #Healthcare in this #Halloween broadcast...

#CXNation #AI #HealthIT https://t.co/IlAxfNs6La

[Jeff Woodland @JWWTweets]

@EvanKirstel @Five9 Excellent conversation about AI & communications in Healthcare.