PLEASE can someone at @firstdirecthelp help @djokeeffe and me with our account application - getting no response from my email and definitely discouraged from calling.
@firstdirecthelp Thanks for this, it’s helpful. I’ll call because I want some reassurance that we’re actually in your system. You offered the switchover date but I’ve had no communication whatsoever, our bank account feels like it’s in a black hole!
Regards, Jackie
@firstdirecthelp Thanks for responding. We applied 2-3 weeks ago and opted for 16 July as our switchover date but have heard nothing. We’re currently with M&S so it’s quite urgent. Thanks
@firstdirecthelp I’m trying to open a joint account, which isn’t possible on the app. The phone was answered after 45 mins. and I’m now waiting for a call back.
It seems @firstdirecthelp have all gone on a coffee break. I’ve been holding for 31 mins. now. Trying to switch to them! Beginning to wonder if that’s wise…
It seems @firstdirecthelp have all gone on a coffee break. I’ve been holding for 31 mins. now. Trying to switch to them! Beginning to wonder if that’s wise…
Still no attempt to resolve my issue by @sainsburys and a definite pattern emerging. I take to Twitter, they DM me - expecting another one now...just sort it out!
DM’d @sainsburys as per their request and ended up in a ridiculous automated loop that told me to check the website. Now why didn’t I think of that. Annoyed now @sainsburys
Disappointed with @sainsburys - they gave me £5 off that I was unable to redeem, customer services didn’t have the authority to sort it so promised a call back today and have heard zilch. 🤔
Disappointed with @sainsburys - they gave me £5 off that I was unable to redeem, customer services didn’t have the authority to sort it so promised a call back today and have heard zilch. 🤔