Jacob Greenwood

PR Manager at Content Guru. All views my own. #CX #CCaaS #ContactCentres

[Jacob Greenwood @JacobG_PR]

@JustElliotMG I will follow you on my personal account and pick it up there :)

[Jacob Greenwood @JacobG_PR]

@JustElliotMG Yeah I saw players were even opting to play in Canada over the Hundred which is bleak. I'm also a T20 member at Surrey this season. Hopefully spot you at the quarter final in a few weeks if you are there?!

[Jacob Greenwood @JacobG_PR]

@JustElliotMG For the men's version the quality of overseas players was poor & felt like it missed the star power of previous years. It was meant to be best vs best, but it now just feels like the Blast was a few years back but with a DJ in the stands! Be interested to see how it proceeds

[CX Today @cxtodaynews]

Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry 💪

Content Guru's Martin Taylor discusses the inevitable change insurers must adopt to retain customers, and how they can use technology to do it 👇

https://t.co/0bRNJfGYxi #cx #cxnews #ccaas | @cgchirp

[techUK @techUK]

Read Martin Taylor (@cgchirp) blog, "Connected devices key to driving efficiencies and improving citizen experiences", as part of our Local Public Services Innovation Week.

👉https://t.co/Zig54vEql8

Visit our #LPSInnovation Hub: https://t.co/kHohbL73fd

[Jacob Greenwood @JacobG_PR]

@phil_creighton Good innings, Phil! Best of luck on whatever comes next.

[Jacob Greenwood @JacobG_PR]

@WillMWrites717 You are 100% correct and have a very good grasp of it having worked on both sides of the fence! See also recruiters that reach out - saying thanks but no thanks even if they are miles off with what they're offering doesn't hurt - we're all just trying to do our jobs

[Policing Insight @PolicingInsight]

Martin Taylor, Deputy Chief Executive of Content Guru, reflects on the forthcoming local and national elections, which will have a profound effect on #policing, arguing that for policing to transform, it needs to look forward as well as back – and that investment in people will not deliver the change that is required unless it is matched by investment in #technology.
https://t.co/urgxW6MyyY
@MHTMartin @cgchirp

[Will McCurdy @WillMWrites717]

Hey! Any #cybersecurity experts want to talk to me about the #Lockbit story? For @theipaper

Would focus on connections to Russia. ASAP please

@journorequest1 @PressPlugs @journo_request

[CX Today @cxtodaynews]

AI is Rapidly Transforming the Contact Center 🤖

The contact center is becoming the value hub it always wanted to be, making CCaaS partnerships particularly crucial, @cgchirp's Martin Taylor explains why.

➡️ https://t.co/Rv3ePe4wLH

#AI #CCaaS

[CX Today @cxtodaynews]

Contact Center Generative AI: Use Cases, Risks, Predictions 💬

Several prominent #CCaaS providers discuss how #generativeAI will shake up service operations 👇

https://t.co/JVgmom9b5t #cx #cxnews #genai | @awscloud @BrightPatternUS @cgchirp @Five9 @Genesys @NICELtd @Webex @Zoom

[Jacob Greenwood @JacobG_PR]

@WillMWrites717 Even B2B storage news?! I know that is your soft spot :)

[Jacob Greenwood @JacobG_PR]

Strong showing from @cgchirp 👏👏 #CCaaS

[CX Today @cxtodaynews]

Gartner Critical Capabilities for Contact Center as a Service (#CCaaS) 2023: A Recap ✔

Unpack @Gartner_inc’s leading CCaaS vendors across various #contactcenter use cases 👇

https://t.co/Uk03BW4EvV #cx #cxnews

[CX Today @cxtodaynews]

The Benefits of Customer Data Platforms vs CRM Tools 🤝

Should you choose a customer #dataplatform over a #CRM?

https://t.co/2RP1m3Ssno #cx #cxnews #ccaas | @cgchirp

[Jacob Greenwood @JacobG_PR]

"The public view the ability to interact with their local police force in times of need as a top priority – higher than a shiny new fleet of police vehicles"

Interesting insight from the @cityforumpolicy event sponsored by @cgchirp on police contact

https://t.co/OsjyzWwpXT

[Jacob Greenwood @JacobG_PR]

Great to see this project get the recognition it deserves 🥳🥳🥳

[Content Guru @cgchirp]

Content Guru and @SheffCouncil won 'Best Public Sector Digital Project' at the Computing Digital Technology Leaders Awards 2023! Learn more about our work together: https://t.co/IrBTDzXCKk

[ContactCentres @contactcentres]

WWF Chooses Content Guru to Support Digital Transformation https://t.co/jyAdoEyLMf @cgchirp #cctr #contactcentre #contactcentres #callcentres

[Jacob Greenwood @JacobG_PR]

It's pretty mad the Twitter logo icon has been the Dogecoin dog for almost 24hrs now and it is accepted as the norm. Musk seemingly playing the court jester as normal business just resumes

[Jacob Greenwood @JacobG_PR]

@iamrofe It's a good point & not one you see made often, I think because people are terrified of looking like they don't have 'contacts'. Ultimately you need to be in the right place at the right time with a good story that helps them as much as you.

[Jacob Greenwood @JacobG_PR]

@Tom_CTG Ah! I thought that was just me. Good to hear :)