@DFS she waited all day. We are all busy, we are all in a strange new world, but I paid for the product AND a service.I got neither. I now face having my mum without a sofa or a decorated house which I had to cancel at my expense, for at least the weekend but most likely XMAS
@DFS my mum, a 55 year old A&E nurse ended up falling asleep on her LOUNGE FLOOR yesterday after a night shift waiting for the sofa I had booked in for delivery. NOT ONE of your team called me to say it wasn’t even in the depot!!!! Appalling doesn’t even cut it
@DFS she waited all day. We are all busy, we are all in a strange new world, but I paid for the product AND a service.I got neither. I now face having my mum without a sofa or a decorated house which I had to cancel at my expense, for at least the weekend but most likely XMAS
@DFS my mum, a 55 year old A&E nurse ended up falling asleep on her LOUNGE FLOOR yesterday after a night shift waiting for the sofa I had booked in for delivery. NOT ONE of your team called me to say it wasn’t even in the depot!!!! Appalling doesn’t even cut it
@VANS_66 totally unacceptable. This was one of the items that was cancelled earlier today (note the time!!) There is going to be one little upset vans fan when I tell him. Maybe not so much of a fan anymore...
@VANS_66 I feel totally let down by you guys! Cancelling a very special Christmas order of mine with no explanation! Might I add, one of the items is still online!! There shall be some sad faces in my household this Christmas, as Black Friday is now over. Any explanation please??