𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕

Seeker of Joy & Happiness | Thinker | Maker | Doer | Eternal optimist | SVP at Citi | Co-chair of #CitiPride | 🏳️‍🌈Own views

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Wow!! What a wonderful way to end the week.
This is such an incredible honour. I am thrilled to be included in this #PridePowerList22 alongside some truly fabulous and inspirational people. Thank you @PridePowerList #pride #LGBTQIA

[The Pride Power List @PridePowerList]

At number 71, we have @Jaklloyd. Congratulations! #PridePowerList22 https://t.co/Iuklr4Xfaj

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@O2 Hey @o2 Is this the extent of your #o2 #CustomerSupport ? The issue
remains. Signal and coverage in #horsham #westsussex is non existent!

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Dear @O2 what’s going on with service & signal in #Horsham #westsussex & when will you resolve it? Been terrible for months now. Zero #phone reception and no internet connectivity. Staff in Horsham #O2 admit there’s a problem, offer no help. O2 complaints team also don’t care.

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@O2 So according to your @o2 service checker everything is ‘working well’ I can tell you it is absolutely not. What a joke! There is also a Facebook chat started by other frustrated #horsham people experiencing the same problem. #customerservicefail #O2

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@O2 This is the same useless advice I was given by your #CustomerService. There is evidently a problem. Many local people has expressed the same problem. What I don’t understand is how and why you expect me to pay for a service you are not delivering? #CustomerServiceFail

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@EE Outline of the issue is contained in the first message ☝🏼

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Great work @bt_uk After 2 calls last week to report problems with unreliable WiFi & problems with #bttvbox I was promised replacement equipment to arrive Monday 15th. Rearranged work to be at home. No delivery. You did succeed however in sending courier to collect existing 1/2

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@EE Hi Trevor. Ideally I would like your company to have delivered what you promised. The person I spoke to on Friday was epic. She was a totally brilliant representative - friendly, efficient and helpful. Sadly what was organised has not come to fruition.

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Just watched the brilliant @ITV #therealfullmonty #jingleballs but accidentally had the #audiodescription turned on!! It adds so much to the programme!! You must go back and re-watch the entrance with this turned on!!
#baubles #butlerinthebuff #cancerawareness

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@marksandspencer this is not just any Christmas Offer. Sadly the #mands #12daysofChristmas is a big flop and not doing anything to win my loyalty or custom. So far the 3 times I’ve been in to collect items, they are sold out. Not much point offering freebies & delivering none :(

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@Sonos just out of interest, is there anyone on here who manages to get their #sonos system to work regularly and consistently? As with every other time I go to play music my entire system is #MIA #unstablesonos terrible backend support and zero #customerservice

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Well I can’t believe that’s over. Best two weeks of telly ever! Bloomin loved @MyMumYourDaduk . What an antidote to all the usual stuff. Totally joyous. Epic music. Kudos to @ThisisDavina Wonderful bunch of humans ( including my friend Janey) those kids are credit to their folks

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

This new @BBCNews app #ux #uxdesign is dreadful. This new design and layout is an epic fail. Who signed off on this? The #userexperience is dire. Bring back the old #bbcnewsapp

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@samanthabaines I know! It’s weird right. But then I just discovered it’s a Sussex thing apparently and that’s where I’m based, so I guess it makes sense… 🙃

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@samanthabaines Slippery fish 😄

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@chips1971 @SimonTilley31 @Sonos Yes exactly. For years, this was the most stable ecosystem. #sonos worked beautifully. Hence I bought more and more speakers. However now the whole system falls over daily and I spend hours trying to search for reconnect elusive products.

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@SimonTilley31 @Sonos I see unlike me you actually received a response from @sonos - well done! Although of course a standard ‘take a look at our help page’ is not much use!! It’s not like we haven’t all tried to to do multiple resets, search for products, reboot our routers etc etc 🙄

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

@Sonos But do any of them work? Because mine don’t and I keep messaging you for help but get no response… I was once your biggest fan and am now a disappointed customers with £1000s of #sonos speakers that don’t work ☹️ ignoring your loyal customers is not good!!

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 @Jaklloyd]

Hello @sonos 👋🏻 me again. Do you even have a #socialmediamanager looking after your account? Or do you just use Twitter for advertising your products which don’t work? Never get a response from you. You’re fast winning the prize for worst #CustomerService #sonos

[𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪���� @Jaklloyd]

And yet again @sonos for umpteenth time running, none of my speakers are working. Been a #sonos fan for 15+yrs but the whole system has become incredibly unstable. What are you doing about this? It’s infuriating not to be able to just switch on and play music.