Janine

[Janine @Janinedlb24]

@sainsburys I've not been able to check out the changes to my online shop for tomorrow due to the problems with your app and website. What happens now? I don't really want the nine packs of toilet roll I'd put in as a hold...

[Janine @Janinedlb24]

Hi @Spotify - love that you now provide audiobooks but disappointed to find out that the 15 hours of monthly listening time is only available for the plan manager, surely all plan members should be allowed the same benefits?!

[Janine @Janinedlb24]

...advised that my money would be refunded within 3-5 days, it has not been. It has been nearly a month now and I would very much like my money back! Please help!

[Janine @Janinedlb24]

Hi @BootsHelp - I tried to place an order through your app on 16 June, the order did not go through but the money was taken from my account. I called your customer helpline and they advised me that my money would be refunded within 7 days, it was not. I called again and was...

[Janine @Janinedlb24]

@hm_custserv Thanks will do!

[Janine @Janinedlb24]

Hi @hm_custserv - I ordered two of the same children's t-shirts, in the same size but one is considerably shorter than the other...please help!

[Janine @Janinedlb24]

Hi @BootsHelp my click and collect order should have been ready to pick up on 14th December but I've still not heard anything. Please help!

[Janine @Janinedlb24]

@Ask_DP sent a return back to you on 4th December but haven't heard anything yet. Are you able to help please?

[Janine @Janinedlb24]

Anybody out there managed to get a straightforward explanation from them about how this works?

[Janine @Janinedlb24]

Trying to work out how @OVOEnergy have applied the Energy Bills Support Scheme to my account is giving me a big headache! Talk about overcomplicate things...

[Janine @Janinedlb24]

@josietwotrees I said the exact same thing!

[Janine @Janinedlb24]

Hi @AvantiWestCoast will my seat reservations for the 14:20 London Euston - Manchester Piccadilly on Monday 22nd August still be valid? I understand that following the revised timetables, some reserved carriages may be changed to unreserved...is this true?

[Janine @Janinedlb24]

@Rituals Thanks Lauren - will send over now

[Janine @Janinedlb24]

Hi @Rituals - I've been sent the wrong items in my order, are you able to help please? I've sent a message to your WhatsApp Customer Service but had no response...

[Janine @Janinedlb24]

@pixiegirlpetite Any suggestions?

[Janine @Janinedlb24]

@pixiegirlpetite your discount code PIXIEGIRL20 currently advertised on your website isn't working and says that it expired on 1st July - please help! 😊

[Janine @Janinedlb24]

@pixiegirlpetite Hello - this was resolved, however I could now do with an update on the status of my return. I will DM you the details...

[Janine @Janinedlb24]

@greateranglia when is the next train from Chelmsford to Marks Tey please?

[Janine @Janinedlb24]

@Chillysbottles Thanks @Chillysbottles - the bottle was a gift so I'll see if I can get hold of the order number and send it over

[Janine @Janinedlb24]

Hey @Chillysbottles - my series 2 bottle is empty but when I shake it, it sounds like there is water in it...any ideas?