Laura Jaramillo

[Laura Jaramillo @Jaramill0Laura]

@GWRHelp Thanks. Like I’ve really got time for that! The app is still not working today btw

[Laura Jaramillo @Jaramill0Laura]

@GWRHelp I missed kissing my kids goodnight tonight because of the hour+ delay from Paddington. And now your stupid delay repay site doesn’t work. Talk about adding insult to injury! The confirm button is greyed out despite adding all info

[Laura Jaramillo @Jaramill0Laura]

@GWRHelp I missed kissing my kids goodnight tonight because of the hour+ delay from Paddington. And now your stupid delay repay site doesn’t work. Talk about adding insult to injury! The confirm button is greyed out despite adding all info

[Laura Jaramillo @Jaramill0Laura]

@firstdirect Your fraud prevention approach is making it impossible for me to move my money around!! What an awful customer experience. I left HSBC for a better experience and now you’ve just become HSBC. Will be leaving soon at this rate

[Laura Jaramillo @Jaramill0Laura]

@DPDgroup_news Thanks. I’ve just done that.

[Laura Jaramillo @Jaramill0Laura]

@DPDgroup_news This van came at speed down our country lanes. My kids were so fearful that my 7 year old dived out the way and scraped up her hand. How do I report this?

[Laura Jaramillo @Jaramill0Laura]

@British_Airways Let down by BA once again. 😕 Why did no-one tell us at check-in that the lounge at B gates in T5 was closed!? Now there’s no time to get back to the main terminal to use the lounge. Maybe you should look up the definition ‘customer service’!

[Laura Jaramillo @Jaramill0Laura]

I had to re-read an article this morning which said that Piers Morgan was nominated for Best TV Presenter. What has the world come to when this man, out of the thousands of other presenters, is a consideration!!! Where are the ethics and integrity? TV is fickle.

[Laura Jaramillo @Jaramill0Laura]

@RoyalMail If I wasn’t annoyed right now I’d be laughing as this is the more ridiculous reason I’ve had as to why a parcel couldn’t be delivered!
First I get a notification to say that you couldn’t access the address, 2 hours later I get this message. Really!?

[Laura Jaramillo @Jaramill0Laura]

@BBCNews Maybe you should get your facts right when publishing articles. Have you checked how many under 40’s are being offered an alternative to AZ vaccine? I’m under 40 and I wasn’t given a choice.

[Laura Jaramillo @Jaramill0Laura]

@PetsatHome awesome customer service from the team at Maidenhead. Thank you! Great to see integrated technology enhancing the customer experience too!

[Laura Jaramillo @Jaramill0Laura]

@Tesco I did my weekly shop at Taplow last Saturday 12 Dec, when I got home I saw that the steak slices were 2 days out of date. Not the first time at Taplow. Only getting time to follow up now.

[Laura Jaramillo @Jaramill0Laura]

@CIPD Good to know there’s an ability to opt out of the paper copy magazine. Thanks!

[Laura Jaramillo @Jaramill0Laura]

@CIPD is there a reason why you still post a physical copy of the People Management Magazine? #gopaperless #savetrees #thinkbeforeyouprint #environment

[Laura Jaramillo @Jaramill0Laura]

@Mean_Reversion @laplanduk A couple of hand sanitiser stations and mask wearing is pointless if they can’t maintain social distancing!! It was carnage from 11:15-12:15 at the ice rink and 13:45-14:45 inside at the gift shop/exit route! But you weren’t there then.

[Laura Jaramillo @Jaramill0Laura]

#laplanduk A 50 minute queue in a claustrophobic shop with hundreds of people just to get our Santa photo - a shambles. No social distancing! Reported to the police for not meeting social distancing!! A sad end to our trip 😕

[Laura Jaramillo @Jaramill0Laura]

Disrespectful that the Mirror can’t even spell Bill Turnbull’s name correctly https://t.co/niAZwNERXt

[Laura Jaramillo @Jaramill0Laura]

So tired of technology letting me down this weekend. @hm @BootsUK @Finnair Your systems suck! Invest in your systems before your customers go elsewhere. It’s a crappy experience and life is too busy to waste my time.

[Laura Jaramillo @Jaramill0Laura]

@BootsUK What an awful customer experience because you can’t get your technology fit for purpose!! What’s the point on having an app for your advantage card if it doesn’t work!!?

[Laura Jaramillo @Jaramill0Laura]

Shame companies aren’t embracing tech to enhance the customer experience. @hm can’t get my refund in store despite advertising I can #falseadvertising #techicalissues