jason maynard

CEO Qualtrics

[Qualtrics @Qualtrics]

On this Memorial Day, we pause to remember those who gave their lives in service to our country. 🇺🇸

[Qualtrics @Qualtrics]

Qualtrics… has helped accomplish the mission and vision of Jackson Health System." The healthcare organization uses our #XM platform to ensure every patient feels heard and receives optimal care. https://t.co/wfFKjZkuNO

[Julian Klymochko @JulianKlymochko]

Huge private equity SaaS buyout closed today, as Silver Lake and CPP-owned Qualtrics closed its acquisition of Ares Management and Leonard Green-owned Press Ganey Forsta for $6.75 billion (originally announced in October before SaaSmegeddon really picked up)

[jason maynard @Jasonmaynard]

Big news: @Qualtrics has acquired @PressGaney Forsta, adding the world's largest healthcare experience dataset to our platform. More data. More context. More precise #AI. The Experience Gap is closing. Read what it means here: https://t.co/a0REvmDRFd

[Qualtrics @Qualtrics]

"Reaching this milestone is a testament to the trust the defense community has placed in Qualtrics.” We're proud to have achieved IL4 Provisional Authorization from DISA. Read what it means for service members: https://t.co/xLsguDWuBe

[Qualtrics @Qualtrics]

We’re thrilled to welcome Jason Maynard as the new CEO of Qualtrics!

With 30 years of experience scaling global brands and a visionary take on AI, Jason is here to take our impact to the next level.

Hear from Jason on "Why Qualtrics": https://t.co/6lXFG0YP95

[Warren Steury @NWSteury]

Come help us clean up Nashville! DM me with any questions.

[Andy Brown @GunnerBrown]

I have a different point of view on the demise of the SaaS industry caused by AI. It is my opinion that the subtlety being missed is about where the data is being stored.

For example, Guidewire, where I was a board member for 9 years, has all the transaction data and is the system of record for many tier 1,2,3,4 insurance companies. They have a unique opportunity to introduce AI capability into their clients systems of record to revolutionize the use of that data as a value added set of capabilities. Moreover the processes that run the core PNC insurance such as writing policy, claims, billing and so on are defined within the platform, whcih means the opportunity to use AI to drive process automation and role replacement is on the software provider side.

The counter argument is that rapid coding using AI per my prior post on Expert Led Software AI (ELSA) development can be used to build an in-house version of the system of record platform in less than a year. I find this totally infeasible to imagine, given the complexity and capabilities built into a platform like Guidewire over a long period of time, and the need to migrate the system of record data to such a system.

I have seen crazy development speed with ELSA recently so I am not fully discounting it, I just think the probability of it happening in the next 5 years is much lower than that the market overall believes, and i am also not sure that PNC Insurers even want to attempt that…

In the meantime, headlines like these below are sending waves of fear and selling through markets on many kinds of software companies without considering the barrier to entry, barrier to exit or the intrinsic value.

The whole PUPY argument, which is that Per User Per Year pricing will decrease because agents will replace human roles is real, but just like many other changes in my last 42 years in technology, the vendors will respond with pricing that treats agents as “roles” that are using the underlying capabilities of the platforms, and charge fair value for that…

There is far too much focus on Technology or Software and nowhere near enough focus on Data and understanding data moats in my humble opinion.

Jason Maynard Kash Rangan Steve Milunovich, CFA Ed Maguire Erica Yoon

Software stocks face 'Innovator's Dilemma' as they plunge on AI fears https://t.co/huFtUbwDgB

[COATUE @coatuemgmt]

Chart of the Day:

The GPU is eating software