Jeb Dasteel

Dasteel Consulting

[Jeb Dasteel @jdasteel]

Here's my latest contribution to the G2 industry insights blog. It's about my 2+ decade experience as a leader at Oracle, one of the top technology companies on the planet. Ups. Downs. Serving customers. Serving the company. Lesson…https://t.co/2hrKWCdEk7 https://t.co/gTAurbkpe2

[Jeb Dasteel @jdasteel]

My latest published by CMSWire today on the intersection of employee experience and customer experience. I think most of us would agree - two sides of the same coin. 😀
#customerexperience #employeeexperience #experiencemanagement https://t.co/Cib3dgXy4F

[Jeb Dasteel @jdasteel]

@DomNicastro , excited to be a part of this! https://t.co/VbN4lGmhTh

[Jeb Dasteel @jdasteel]

During economic turndowns, Customer Experience often (almost always) ends up on the chopping block. Here's how to deal with this unfortunately all-too-common scenario so that CX doesn't just survive, it thrives. If you know me, you…https://t.co/2aqedkOGVZ https://t.co/K8nyy5U5bk

[Jeb Dasteel @jdasteel]

My latest on Brand Advocacy: The Strategic Importance of Customer Marketing published on CMSWire. The linkages between CX and Brand Advocacy are fundamental: There is no point in CX investment without brand advocacy, and it’s futil…https://t.co/Xf1NDioSCo https://t.co/XwYvzqFm4T

[Jeff Sheehan Author | Mktg Consultant | Speaker @jeffsheehan]

Lighting The Way: Rethinking CX Leadership By Jeb Dasteel
@jdasteel & Brian O'Neill @bponeill Via @cmswire https://t.co/Jm8uESFu9V #marketing #CX #CXLeadership

[Dom Nicastro @DomNicastro]

.@jdasteel and @bponeill guiding the way again on the path toward effective CX Leadership. Here's the thing about these two: they've done it and are now imparting their wisdom. #cx #leadership #cmswirecontributors

[Brian O'Neill @bponeill]

Thrilled to roll-out this article with @jdasteel and with help from so many of you in your survey participation. This is not just for CX leaders, but for those that truly value the importance of CX and the role it plays in the suc…https://t.co/yBE3j9HNoy https://t.co/OebEHCILCE

[Jeb Dasteel @jdasteel]

The latest thoughts on CX leadership from @bponeill and me via CMSWire: #cxstrategy #leadership #cco https://t.co/SjrGXp3QDb

[Jeb Dasteel @jdasteel]

Thanks to @djsroka for great questions and a great point of view. Really enjoyed this interview. https://t.co/Dj7OCgpOQC

[Bob E. Hayes @bobehayes]

How to Design Your #CX Organization | @jdasteel

Must consider:
1. cultural characteristics
2. key capabilities/priorities define CX strategy
3. exerting authority across org
4. reporting
5. partnerships

https://t.co/HuymSSXk28

#CustomerExperience

[Jeb Dasteel @jdasteel]

Here's my latest on CX org design just published this morning on CMSWire:

There's no one perfect model for the ideal CX organization, but there are a series of clear considerations and questions to ask to get to the right answer…https://t.co/4Y2hJjYZmE https://t.co/NMgfbAWrAP

[Jeb Dasteel @jdasteel]

@BenHartman74 @BeaverFootball @FBCoachM @CoachAlsadek @robertcolemoore @Coach_JTGreenO Congratulations, Ben. I know your dad is so proud! Amazing.🏈

[Jeb Dasteel @jdasteel]

Good morning. I'm following up on some CX org design research I'm doing, and would love to get your input if you haven't already provided. Please click here to run through a 2-3 minute survey: https://t.co/PrXRAtNFxQ

Thanks for all the help!

#customerex…https://t.co/SmFHU3752m

[Jeb Dasteel @jdasteel]

@DomNicastro I really can’t believe you have to ask… 😀

[Jeb Dasteel @jdasteel]

Here's the recording of the LinkedIn Live session @bponeill and I did with @DomNicastro / CMSWire on the 5 characteristics of effective CX leadership. Check it out. #customerexperience #leadership #cco https://t.co/aLGjVdCFAa

[Jeb Dasteel @jdasteel]

@anothercohen Amazing

[Brian O'Neill @bponeill]

Looking forward to the conversation tomorrow - join us live if you can! https://t.co/covvNLxFPP

[CMSWire.com @cmswire]

Join us tomorrow on LinkedIn for a live conversation with CMSWire contributors @jdasteel and @bponeill to learn the five characteristics of effective CX leadership.

[Jeb Dasteel @jdasteel]

I'm doing a bit of research on CX organization designs and would love your input. If you have 3-5 minutes, please click below and take the short survey. It's quick. I promise. #customerexperience #customerstrategy #customercentric #cx #cco https://t.co/PrXRAtNFxQ