@HappyMammoth I’ve been trying to contact you. I tried your gut repair for 2 weeks, it made a tiny difference and then the last week I felt bloated, sick and tired so had to stop. I’d like a refund but I’m not getting a response. I didn’t drink alcohol and have a healthy diet.
@Kier_Starmer_PM a friends autistic daughter CAN NOT cope in mainstream school and their only option right now is a small private school. They don’t earn much, and now they can’t afford to due to your proposed ‘rich’ tax. Hope you’re proud, so many implications to your policy.
@sna_ski Just wanted to add my thanks to all the staff involved in making the ski trip one to remember. So thankful to you all for giving up half your Easter holiday to make it happen. Hope you all get a chance to rest and recharge the batteries before the summer term kicks in.
Well thanks for your total lack of response @LNER@DavidHorne to my email regarding the awful train journey I experienced on the 20th Jan. I will put the email I sent in the comments, it is not ok for staff to make lone female passengers feel unsafe.
I’m still in total shock about what happened on my train journey from London Kings Cross to Grantham on Saturday 20th January at 19.33. I was in carriage H (reserved seat H48) by the catering carriage. A member of staff mentioned to me he could smell weed, which I agreed with.
I now feel I can’t travel on my own at night as your staff are not trained to help passengers but in fact seem compelled to make them feel even more intimidated. I am grateful for Jacob righting the situation and fellow passengers for making me feel safer.
I walked down to the next door to get off. I was feeling very unsafe, all made much worse by the actions of Peter, where he could have made a bad situation much better but instead went out of his way to intimidate me and make the situation even worse.
so the problem wasn’t that it was packed and therefore no room. I had no intention of trying to get a free upgrade, just needed to feel safe as a lone female passenger.
When I got to my stop, the lady from carriage H was stood at the door by first class just staring at me.
for me to stay in the seat I had and that he was going to report Peter to his line manager, as how he handled the situation was totally wrong and he should not have threatened me with the police. Apart from the family there was only 1 other passenger in first,
After that I went to sit down in first class as I was so shaken up by it all. There was a family in there that had moved there as their carriage had been flooded by the toilet. They were very supportive. Jacob (LNER staff member) then came over to speak to me and said it was fine
I said I’d just stand in the corridor until the next stop where I was getting off. He stormed off into the cafe area as though to go and make a call. This was all witnessed by a lady who works for LNER with blonde hair, in the cafe carriage.
Peter got quite aggressive and told me he was going to call the police if I didn’t move. I stayed standing by the door and he said I had to go into carriage F which meant I’d have to walk past the lady that had spoken to me in a threatening way.
He told me I couldn’t, I continued to stand there, as I know if the train was full passengers I would have been allowed to be there and it was the only space away from carriage H, without actually entering first class.
To go the other way meant walking past the lady. I then stood in the area by the door to first class, by the door off the train. I asked a member of staff (Peter) if I could stand in the alleyway as I didn’t want to walk past the lady as I was feeling very unsafe.
but wasn’t now and what did I want to do about it. She then continued to stare at me, making me feel extremely uncomfortable. I felt I had no choice but to get up and walk away from her. This meant I walked through the food/cafe towards the first class carriage.
Then another lady in the carriage just stared at me and then said very aggressively to me, ‘can you see me smoking, can you see me smoking,’ and kept repeating this over and over. I really didn’t know what she meant and she eventually said that she had been smoking weed
The smell kept coming and going and I asked another member of staff, as did another lady in the carriage about it. This member of staff, Peter, just dismissed it and said no one is smoking so he couldn’t do anything about it, to which we said fair enough.