Jemima Puddle Duck

Everything happens for a reason!

[Jemima Puddle Duck @JemimaLLB]

@UtilityWareho13 £1300 bill for 2 people- what a joke! How can we arrange a call rather spend hours on hold?We knew this would happen as we already spoke to someone to say the readings were wrong (we have proof) yet it will be us wasting our time on a call trying to get answers

[Jemima Puddle Duck @JemimaLLB]

What idiot allowed an @timhortonsuk drive thru at the #peelcentre #stockport - their food and service has been shocking everytime
& it’s just caused utter chaos in the car park. Been almost half an hour and still can’t get out of the car park @StockportMBC

[Jemima Puddle Duck @JemimaLLB]

@_Railcards I’ve been charged for a railcard but i can’t see anything in my orders folder - can someone help please

[Jemima Puddle Duck @JemimaLLB]

@OneAdultSwim1 @StockportMBC Disgusting behaviour- never targeting those causing actual harm and criminal damage!

[Jemima Puddle Duck @JemimaLLB]

@Cheadle_Fi @TUIUK @TUIUK this is exactly the #badcustomerservice I was taking about. When will you sort out this #refund #tuilies

[Jemima Puddle Duck @JemimaLLB]

@TUIUK It had been resolved in resort - the outcome was a payment to be made from tui to us, we provided our details per your app whilst returning from holiday - the final part of the resolution is for you to make the payment promised to us #tuilies #tui

[Jemima Puddle Duck @JemimaLLB]

@TUIGroup @TUIUK so we were told we would receive our refund for our room service (after a F-up by tui app/staff about a day trip we took) within 14 days -that was on the 1st of June? Is this more #tuilies or can we expect to receive this money this week? #badcusotmerservice #tui

[Jemima Puddle Duck @JemimaLLB]

@TUIUK Hi jo this isn’t a post holiday complaint - it was an issue on holiday &your staff posted a note under our hotel room door to confirm it would be paid within 14 days but should be sooner. We paid out to the hotel based on tui’s word which turns out to be a lie #tuilies

[Jemima Puddle Duck @JemimaLLB]

@virginmedia finally cancelled!! But not before we had to listen to your sales pitch despite us saying we have a new provider and don’t want to hear it and just want to cancel. Good 2know you train your staff2 #listen to the customers. #virginmediawontletmecancel #goodriddance

[Jemima Puddle Duck @JemimaLLB]

@richardbranson I hope you are proud of yourself with your staff cancelling on us when we try to leave @virginmedia #virginmediawontletmecancel

[Jemima Puddle Duck @JemimaLLB]

Just got through to @virginmedia #virginmedia and then minute we provide our details he HANGS UP!!!! #virginmediawontletmecancel

[Jemima Puddle Duck @JemimaLLB]

@virginmedia calling AGAIN and we try to follow the link we are told to use - how #shocking that this doesn’t work either #virginmediawontletmecancel

[Jemima Puddle Duck @JemimaLLB]

@virginmedia This was one of 20 odd screenshots!!

[Jemima Puddle Duck @JemimaLLB]

@virginmedia In the time you’ve been replying to these messages you couldn’t cancelled our account #whatajoke #virginmedia #virginmediawontletmecancel

[Jemima Puddle Duck @JemimaLLB]

@virginmedia Why would they not reply to the question then and say you cannot cancel via sms instead of wasting all our time?

[Jemima Puddle Duck @JemimaLLB]

@virginmedia “If we’ve sent one” - so you are now calling me a liar?? #virginmedia #virignmediaabuse

[Jemima Puddle Duck @JemimaLLB]

@virginmedia I feel you missed out on the 2 questions here? Where is the customer service? Why does your text message service say we can’t cancel via that method - they kept responding but ignoring our request - #timewasters #virginmedia #virginmediamoneygrabbers

[Jemima Puddle Duck @JemimaLLB]

@virginmedia so your business model is to hike up our prices by over 50% and then when we try to cancel we can’t get through via phone and then you say we can cancel via text but you simply use this as marketing instead of following our request - what type of #entrapment is this!

[Jemima Puddle Duck @JemimaLLB]

@virginmedia Post?! Really! So it can conveniently “get lost” and you can continue to charge us an extortionate amount for shocking service

[Jemima Puddle Duck @JemimaLLB]

@virginmedia not even reading the tweets now - we complain about not being able to get through via phone… so you give us a phone number - are you purposely trying to make people more angry following your shocking customer service? #virginmedia #virginmediaawful