Jen

[Jen @Jen02327359]

@NHinton_Author I have nearly finished writing the book you inspired me to write when I was in Year Three (I’m now 38!) Now what do I do with it?!

[Jen @Jen02327359]

@PaulHendy_ your Salisbury branch have had our car all summer holidays. Still hardly looked at. We arranged to get it picked up today due to this but alas, it was not ready. More £ down the drain. Disgusting service. Ruined our summer holiday.

[Jen @Jen02327359]

@HendyGroup @PaulHendy_ @HendyGroup No - we have sent three emails to this address with not even an acknowledgement. I wouldn’t be googling the CEO if I had satisfactory responses from your complaints department. Tell me where to go next?!

[Jen @Jen02327359]

@PaulHendy_ please can you help us?! Sick to death of the inadequate service from @HendyGroup in getting our recovered car fixed. It’s was recovered 5 weeks ago! We have had to miss our holiday and we have exhausted all options in getting help. I’m praying you can help us!

[Jen @Jen02327359]

@HendyGroup @PaulHendy_ We’ve been here before… please ensure someone contacts us today.

[Jen @Jen02327359]

@HendyGroup Thanks - we have had a call this morning which we were really thankful for! We have already emailed the address provided too.

[Jen @Jen02327359]

@HendyGroup - our car was recovered to you nearly 3 weeks ago and it’s not even been looked at! We can’t get to work, can’t take the kids out together…worst part is that nobody seems to know what they’re doing with it - it’s not even been looked at! Appalling customer service.

[Jen @Jen02327359]

@JamieLeeHill2 @HendyGroup Good luck! Shouldn’t be this hard!

[Jen @Jen02327359]

@JamieLeeHill2 @HendyGroup Did you find any way through?

[Jen @Jen02327359]

@GamblinLena @marksandspencer So disappointing!

[Jen @Jen02327359]

@GamblinLena @HendyGroup Honestly damaging our mental health now - so stressful! I’m just writing a plea of help to the motor ombudsman!